Supervisor

JD GROUP; Orpington; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in retail is seeking a Junior Management team member to help drive excellent customer service and exceed sales targets. The role involves supervising staff, maintaining high shop standards, and training new colleagues in a dynamic environment. Employees will benefit from a range of perks and discounts, making it an attractive opportunity for those passionate about retail.

Benefits

Monthly discretionary bonus schemes

Company discount of 25% on many products

Access to counselling and well-being advice

Health cash plans

Internal development courses

Access to apprenticeships and qualifications

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with an understanding of trends.
• Experience in coaching and mentoring individuals.

Responsibilities

• Deliver excellent customer service and maintain shop standards.
• Drive sales targets and monitor staff performance.
• Train and develop staff while achieving KPIs.

Skills

Communication

Attention to detail

Coaching

Customer service

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards and handle managerial processes as instructed by Store Management.

Responsibilities:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analyzing reports for effective product placement.

• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the store's monthly sales target.

• Drive all additional KPIs including Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promoter Score.

• Ensure stock accuracy during store audits.

• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.

• Passionate about retail with a good understanding of the latest trends and competitors.

• Experience in coaching and mentoring individuals.

• Strong communication skills.

• Strong attention to detail and ability to maintain high standards on the shop floor.

• Promote JD Group values to stakeholders.

Benefits:

We recognize our employees' efforts and offer a range of benefits:

• Monthly discretionary bonus schemes.

• Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals and discounts through our online benefits platform (TELUS Health).

• Access to counselling, digital health, and well-being advice via TELUS Health.

• Health cash plans.

• Internal development courses for personal and professional growth.

• Access to apprenticeships and accredited qualifications—earn while you learn (England only).

• Discounted gym memberships at JD Gyms.

• Participation in colleague networks and support initiatives for positive change.

• Opportunities to volunteer and contribute to the JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.