Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Newtownabbey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail fashion company in Newtownabbey is seeking a dedicated individual for a customer service role. The position includes supporting store management, promoting the brand, and ensuring customer satisfaction. Candidates should have experience in customer service, preferably in a supervisory capacity, and an understanding of women's fashion. Join a vibrant team that values motivated and adaptable individuals committed to excellence.

Qualifications

• Experience in a customer-facing role required.
• Previous experience in a supervisory role preferred.
• Knowledge of women’s retail fashion is a plus.

Responsibilities

• Provide backup support to the Store and Deputy Manager.
• Engage customers by delivering first-class service.
• Promote the Yours Clothing brand effectively.

Skills

Customer service skills

Teamwork

Adaptability

Education

GCSE Maths and English or equivalent

NVQ Level 2 Customer Service

Job description

** NEW STORE ** Abbey Centre

SCOPE OF ROLE:
This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand.

KEY RESPONSIBILITIES:
• Provide back up support to the Store and Deputy Manager
• Responsible for the running of the store on ad hoc days
• Maintain company operating standards and requirements by coordinating, and enforcing policies and procedures in the absence of the Store/Deputy Manager
• Optimise sales through effective customer experience and selling techniques
• Follow store operation processes to minimise risk and costs
• Continually develop an understanding of the company’s values and products and reflect this in everyday performance
• Engage the customer by delivering a first-class customer service - meet and greet the customer and provide assistance where needed
• Promote the Yours Clothing brand
• Operate till and handle financial transactions
• Merchandise as directed
• Replenish stock
• Knowledge of best sellers
• Assist with deliveries and stock handling as directed
• Undertake cleaning and housekeeping duties
• Ensure compliance with all company procedures
• Be aware of store sales performance and targets of ATV and in store orders
• Be aware of commercial activity in the store/business
• Take responsibility for personal development and actively seek opportunities for improvement
• Responsible for Health and Safety and raise concerns to management
• Protect employees and customers by providing a safe and clean store environment.

DESIRABLE SKILLS AND QUALIFICATIONS:
• Experience in a customer facing role
• Previous experience in a supervisory role
• Experience of working in women’s retail fashion
• Knowledge and understanding of High Street fashion
• GCSE Maths and English as a minimum, or equivalent
• NVQ Level 2 Customer Service



KEY ATTRIBUTES:
• Highly motivated and a desire to be the best
• Proven ability to work well within a team and to use own initiative
• Proven record of good attendance and flexibility
• Warm, friendly and engaging personality
• An energy and enthusiasm to succeed
• Confident and articulate when speaking to customers
• Ability to work hard and smart
• Ability to adapt to frequent change and a high-pressure environment
• Outstanding loyalty and commitment to the business

Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.