Supervisor

JD GROUP; Newquay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in retail seeks a Junior Manager to support store operations and enhance customer service. The role involves supervising staff, achieving sales targets, ensuring visual standards, and training new employees. This position offers valuable experience and development opportunities within the retail sector.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive retail and hospitality discounts

Access to counselling and well-being advice

Health cash plans

Internal development courses

Apprenticeships and accredited qualifications

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of trends.
• Experience in coaching and mentoring individuals.

Responsibilities

• Deliver customer service by handling complaints and ensuring staff appearance standards.
• Drive sales targets by monitoring service levels and analyzing reports.
• Maintain high visual merchandising standards and train new staff.

Skills

Customer Service

Sales

Supervisory Skills

Coaching

Communication

Attention to Detail

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards and handle managerial processes as instructed by Store Management.

Responsibilities:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.

• Maintain high visual merchandising standards using engaging techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.

• Drive all additional KPIs including Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promoter Score.

• Ensure stock accuracy during store audits.

• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.

• Passionate about retail with a good understanding of the latest trends and competitors.

• Experience in coaching and mentoring individuals.

• Strong communication skills.

• Strong attention to detail and ability to maintain high standards on the shop floor.

• Promote JD Group values to internal and external stakeholders.

Benefits:

We value our employees' hard work and offer the following benefits:

• Monthly discretionary bonus schemes.

• Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform.

• Access to counselling, digital health, and well-being advice through TELUS Health.

• Health cash plans.

• Internal development courses supporting personal and professional growth.

• Access to apprenticeships and accredited qualifications – earn while you learn (England only).

• Discounted gym memberships at JD Gyms.

• Opportunities to join colleague networks and support initiatives for positive change.

• Volunteer opportunities through JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.