Supervisor

BVC Group; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading hospitality group in London is seeking an enthusiastic Supervisor to join the Supernova team in Soho. The role involves leading staff, ensuring high customer service standards, and managing daily operations. Ideal candidates should have supervisory experience, a passion for guest services, and a proactive attitude. This position offers great benefits, including staff discounts, flexible working, and a dynamic team culture.

Benefits

50% staff discount across all venues

Free staff meals during shifts

Flexible working and enhanced benefits

Qualifications

• At least 1 year of supervisory or shift leader experience in a fast-paced hospitality environment.
• A genuine passion for guest experience and team leadership.
• Strong communication skills and a natural motivator.

Responsibilities

• Lead and support the team during service.
• Ensure smooth coordination for quick, accurate orders.
• Maintain high standards of customer service, cleanliness, and energy.

Skills

Supervisory experience

Customer service

Team leadership

Multitasking

Job description

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We’re looking for an exceptional Supervisor to join the team at Supernova Soho, our bold and energetic smashed burger concept in the heart of London. Known for its vibrant atmosphere and crave-worthy burgers, Supernova is setting a new benchmark in the capital’s quick-service dining scene — and Soho is where the magic happens.

Supernova is part of BVC Hospitality, which operates a portfolio of globally recognised food concepts including NAC, Crème, 74 Duke, and Le Café NAC. With thriving venues in London, Paris, and the Middle East, BVC Hospitality blends creativity and operational excellence to deliver standout hospitality experiences.

This is your opportunity to join the flagship Supernova location in one of London’s busiest and most iconic neighbourhoods — working with a passionate team to serve fast, flavour-packed, high-quality food in a buzzing, high-energy environment.

ABOUT US

We’re looking for an exceptional Supervisor to join the team at Supernova Soho, our bold and energetic smashed burger concept in the heart of London. Known for its vibrant atmosphere and crave-worthy burgers, Supernova is setting a new benchmark in the capital’s quick-service dining scene — and Soho is where the magic happens.

Supernova is part of BVC Hospitality, which operates a portfolio of globally recognised food concepts including NAC, Crème, 74 Duke, and Le Café NAC. With thriving venues in London, Paris, and the Middle East, BVC Hospitality blends creativity and operational excellence to deliver standout hospitality experiences.

This is your opportunity to join the flagship Supernova location in one of London’s busiest and most iconic neighbourhoods — working with a passionate team to serve fast, flavour-packed, high-quality food in a buzzing, high-energy environment.

POSITION SUMMARY

As Supervisor at Supernova Soho, you’ll be a key part of the leadership team — supporting daily operations, keeping service smooth, and motivating your team to deliver the energy and hospitality we’re known for.

You’ll be the go-to person on shift: managing front-of-house flow, helping coordinate with the kitchen, and ensuring every guest gets fast, friendly, top-tier service. This is a hands-on, high-impact role for someone who thrives in a fast-paced environment and leads by example.

KEY RESPONSIBILITIES

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  Lead and support the team during service

  
  


• 
  

  Ensure smooth coordination for quick, accurate orders

  
  


• 
  

  Maintain high standards of customer service, cleanliness, and energy

  
  


• 
  

  Help train, coach, and motivate new and existing team members

  
  


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  Manage tills, stock, and daily opening/closing procedures

  
  


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  Handle guest feedback and resolve issues with professionalism and positivity

  
  


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  Uphold health & safety, hygiene, and food safety protocols

  
  


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  Support the management team with operational tasks and reporting as needed

  
  

KEY REQUIREMENTS

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  At least 1 year of supervisory or shift leader experience in a fast-paced hospitality environment

  
  


• 
  

  A genuine passion for guest experience and team leadership

  
  


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  Organised, calm under pressure, and able to multitask in a dynamic setting

  
  


• 
  

  Strong communication skills and a natural motivator

  
  


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  Proactive, hands-on, and detail-oriented

  
  


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  Reliable, punctual, and committed to high standards

  
  


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  Comfortable working evenings, weekends, and busy periods

  
  

WHAT WE OFFER

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  Clear progression path within a growing hospitality group

  
  


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  A dynamic, collaborative, and supportive team culture

  
  


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  50% staff discount across all BVC Group venues + hospitality perks via the CODE app

  
  


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  Free staff meals during shifts

  
  


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  Flexible working and enhanced benefits (holiday pay, sick pay, maternity/paternity leave)

  
  


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  Recognition for long service and outstanding contributions

  
  


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  A front-row seat in one of London’s most exciting hospitality venues

  
  

HOW TO APPLY

Ready to lead from the front and help drive Soho’s best burger experience? Apply now to join Supernova Soho as a Supervisor — and bring the energy every shift.