Supervisor

Home House; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prestigious private members' club in London is seeking a dynamic Supervisor to ensure exceptional service and maintain high standards. Responsibilities include team training, managing sales opportunities, and adhering to service protocols. The ideal candidate will possess strong communication skills, a passion for hospitality, and previous experience in a luxury environment. Competitive salary, health insurance, and career growth opportunities offered.

Benefits

Competitive salary

Private health insurance

Gym and retail discounts

Complimentary meals on duty

50% taxi contribution for late-night shifts

Qualifications

• Previous experience in a private members club, five-star hotel or similar luxury environment is preferred.
• Ability to thrive in a fast-paced environment while maintaining professionalism and composure.
• Impeccable presentation and a passion for delivering exceptional service.

Responsibilities

• Ensure you and the team follow Standard Operating Procedures and Steps of Service.
• Assist management with monitoring service standards and training team members.
• positively approach sales opportunities to maximise revenue.

Skills

Exceptional service delivery

Strong communication skills

Leadership

Flexibility in a guest-facing role

Attention to detail

Job description

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Do you strive to deliver excellence in an atmosphere of luxury and sophistication?

Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as a Supervisor.

Why Home House?

Join our family:Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.

Career growth:Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.

Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting.

Exceptional standards:Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.

Vibrant atmosphere:Immerse yourself in the unique energy of Home House.

Your purpose

Ensure you and the team follow our Standard Operating Procedures and Steps of Service consistently in order to maintain our standards of service.

Assist the management team with the monitoring of service standards and training of team members.

Ensure your menu knowledge is up to date (including preparation techniques and composition) so that you are able to answer questions efficiently.

Positively approach sales opportunities in order to maximise revenue by making informed recommendations.

Ensure all sales transactions accurately and according to procedures.

Handover any relevant information to the colleague relieving your shift or break before you depart.

Carry out cleaning duties as required in order to keep the House in prime condition.

About you

· Flexibility to work in a guest-facing role, commonly during the evenings when the House comes alive.

· A passion for delivering exceptional service with a flair for hospitality.

· Strong communication skills and the ability to lead a team.

· Ability to thrive in a fast-paced environment while maintaining professionalism and composure.

· Impeccable presentation and attention to detail.

· Previous experience in a private members club, five-star hotel or similar luxury environment is preferred.

In return, what do we offer?

· A supportive and inclusive work environment where your contributions are valued.

· Opportunities for career advancement and ongoing training.

· Competitive salary and pension.

· Private health insurance and Employee Assistance scheme.

· Gym and retail discounts.

· 50% taxi contribution for late-night shifts.

· Complimentary meals on duty.

· In-House experiences at both Home House and Home Grown.

· Full uniform is provided.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!