Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic retail company in London seeks a positive and ambitious Supervisor to drive sales and ensure outstanding operational standards. As part of the store management team, you will manage the store in the absence of the Store Manager, ensuring excellent customer service. This role offers flexible hours and the chance to be part of a fun, collaborative environment with generous benefits including up to 50% product discount and 30 days holiday.

Benefits

Up to 50% discount on products

30 days holiday, increasing after two years

Health Cash Plan

Pension plan

Access to eLearning platform

24-hour employee assistance program

Annual discretionary profit-related pay scheme

Qualifications

• Experience in retail at supervisor or key holder level.
• Exceptional organization skills and a natural multi-tasking ability.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Responsibilities

• Contribute to the store's sales growth through commercial analysis.
• Hold daily briefing sessions to share information about store targets.
• Support the team in the manager's absence.

Skills

Retail experience

Customer service

Organizational skills

Multi-tasking

Commercial awareness

Positivity and vibrancy

Job description

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB.

As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.

Bonas Benefits:

• Up to 50% discount on our fantastic products.
• 30 days holiday – increasing each year after two years’ service (up to 35 days).
• Westfield Health Be Well Cash Plan.
• Auto-enrolment into our pension plan.
• Access to 360L – our eLearning platform
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Annual discretionary profit related pay scheme.

What we look for:

• Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.