Supervisor

Thunderbird; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading fast-food restaurant chain in London is seeking an experienced Supervisor to oversee daily operations and lead a passionate team. Candidates should have at least 2 years of supervisory experience, a strong understanding of food safety, and a commitment to delivering exceptional guest experiences. This role offers competitive pay and exciting opportunities for growth within a vibrant environment.

Benefits

Competitive pay

Day off for your birthday

Free food on shift

50% off for friends & family

Opportunities for career development

Team parties and social events

Qualifications

• At least 2 years’ supervisor experience in hospitality, preferably in QSR/Fast-Casual.
• Extensive experience in food safety and health & safety.
• Understanding of controlling Cost of Labour & Cost of Sales.
• Ability to maintain calm in high-pressure environments.
• Strong leadership skills to manage crew effectively.
• Guest-focused with a passion for food.

Responsibilities

• Supervise daily operations at the restaurant.
• Ensure compliance with food safety and health standards.
• Manage stock effectively to optimise profits.
• Lead team in food preparation and service.
• Handle guest feedback and complaints professionally.

Skills

Supervisor experience in hospitality

Food safety understanding

Cost management

Calm under pressure

People skills

Passion for food

Guest-focused

Job description

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Please note: candidates requiring visa sponsorship will not be considered for this position.

Thunderbird Fried Chicken is One Man’s Mission to Make Fried Chicken Again. Starting in London in 2017, we have now expanded to six locations with further plans to open new stores across the country. We’re currently on the lookout for ambitious & passionate people to join our team and offer our award-winning delicious chicken to our guests!

We’re seeking to recruit a Supervisor to join our vibrant & fast-paced team at our restaurant in Charing Cross (WC2N 6ND). If successful, you’ll join us on a permanent contract, earning £13.75 an hour.

As a supervisor, you will play a key role in the daily running of the restaurant, taking care of all our guests while also preparing some awesome fried chicken that's so good it's won awards. We're looking for someone who loves hospitality and has a real passion for leading a team to deliver unforgettable experiences. If that sounds like you, read on!

Why Thunderbird?

Our entire team, from crew members all the way up to senior management, are bound by our five core values: Family, Trust, Authenticity, Fun, and Pride.

FAMILY: We’re a tight-knit bunch, and our people are at the heart of everything we do. At Thunderbird you’ll be taken care of from day one, with training, uniform, and a team of supportive co-workers that love to succeed together.

TRUST: We are solution based and work together to overcome obstacles. Everyone’s input is treated equally, with our goals aligned to the same vision & strategy.

AUTHENTICITY: We know that everyone’s different, and at Thunderbird we celebrate everyone’s individuality. Come as you are and let your personality shine!

FUN: At Thunderbird, fun is our middle name. Free fried chicken on shift, treats for a job well done, and a good party once in a while? Yes please!

PRIDE: From humble beginnings in street food to an expansive business that’s going from strength-to-strength - we’re incredibly proud of our story, and stay true to it every day through our rigorous Gold Standards.

What Will You Be Doing?

• Representing the business in the event of a food hygiene audit, and using your thorough understanding of food safety and health & safety to maintain a safe & compliant restaurant
• Running shifts and supervising the daily operations at one of our busy restaurants in London
• Working with the general manager, assistant manager and wider management team to maintain all Gold Standards of your site
• Placing & receiving orders, and managing stock effectively to maximise profits & minimise costs
• Handling feedback, queries, and complaints from guests in a way that ensures they leave our restaurants happy every single time
• Leading the team in breading, frying, plating and building some of the best fried chicken in town (and don't just take our word for it - ask our 12 Wingfest awards)
• Taking orders, serving food, and getting to know our loyal guests while also doing everything you can to turn curious first-timers into raving regulars
• Living our values - Family, Trust, Authenticity, Fun and Pride - and upholding our Gold Standards in everything you do

What Are We Looking For?

• Someone with at least 2 years’ supervisor experience in hospitality - particularly a QSR/Fast-Casual background
• Someone with extensive experience of food safety and health & safety, who understands the importance of maintaining immaculately clean kitchens & restaurants
• Experience with controlling Cost of Labour & Cost of Sales, and managing stock effectively to contribute to the running of a profitable & successful business
• Someone who can stay calm in a high-pressure environment without compromising our Gold Standards, and is comfortable working at pace during the busiest shifts
• A “people person”, who is happiest leading a vibrant & enthusiastic crew and can work with the management team to support their growth
• Passionate about food and sharing that passion with others - including your team, your guests, and your managers!
• A guest-focused individual who is fiercely excited about delivering an outstanding guest experience at every opportunity - either through serving incredible chicken in-store or by going above & beyond with our third-party delivery partners.

What Do We Offer?

In addition to competitive pay, we also offer:

• An additional day off on us to celebrate your birthday
• Award-winning fried chicken on shift - for free!
• 50% off for friends & family when you visit us on your days off
• Incredible opportunities for career development & growth
• Team parties, evenings out, and lots of social opportunities throughout the year

There’s no better time to join the Thunderbird Fried Chicken family, and if you think you’ve got what it takes then we want to hear from you. Click “apply” now and join the Fried Chicken Revolution!

Please note: we cannot offer visa sponsorship for this position.