Supervisor

THE WHITE COMPANY; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company in London is seeking a dedicated supervisor to enhance customer service and manage team performance. You will drive sales, oversee training, and ensure efficient handling of customer queries. The ideal candidate will have strong supervision skills and a commitment to maintaining the brand's image. Competitive salary and benefits include employee discounts and annual bonus schemes.

Benefits

50% discount on products

23 days holiday, increasing to 25

Volunteer Day

Discretionary bonus scheme

Pension scheme

Life assurance post-probation

Social events throughout the year

Qualifications

• Proven experience in supervising teams in a retail environment.
• Communication skills to handle customer queries and complaints.
• Ability to uphold brand image and drive sales.

Responsibilities

• Supervise the team to enhance customer experience.
• Manage staff training and motivation.
• Ensure timely handling of customer complaints.
• Oversee store presentation and merchandising.
• Handle administrative tasks involving cash.

Skills

Customer service excellence

Team supervision

Sales optimization

Effective communication

Job description

Our Role

You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs. This will help ensure that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit while maintaining the brand image.

You will naturally embody our PRIDE values, leading everyone in the team to give their best every day and being the first point of contact in the absence of higher store management.

What you'll be doing

• Supervise the team to optimize the customer experience as part of TWC multi-channel strategy.
• Supervise the training, development, and motivation of staff to achieve high levels of customer service and performance.
• Ensure all customer queries and complaints are handled in a timely and efficient manner.
• Oversee store presentation, including cleanliness, visual displays, and merchandising, reflecting the brand.
• Perform administrative tasks such as till transactions, cashing up, and staff discount purchases.
• Hold keys to the store, open and close the store, complete checklists, and manage cash handling.
• Drive sales on the shop floor in the absence of senior management, optimizing sales and customer service at all times.

Please read the attached Job Description for more details.

What we offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.

• 50% discount on our products
• 23 days holiday, rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary
• Perkplace Benefits Platform – offering discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Post-probation, life assurance coverage
• Social events throughout the year, including Christmas parties

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities.

We aim to ensure an environment where people can bring their authentic selves to work, where contributions are valued, abilities enhanced, and perspectives appreciated—respecting, encouraging, and celebrating differences. You can feel you belong.

Our active Equality, Diversity, and Inclusion Policy starts with our recruitment and selection process.

We'd love you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and our planet. We believe this should be reflected in everything we do.