Supervisor

Lindt & Sprüngli; Livingston; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Chocolate allowance

Chocolate give-aways

Chocolate discount

Personal development allowance

Birthday day off

Job summary

Lindt UK is seeking a part-time store associate in Livingston (20 hours/week). You will support the store management in motivating and developing a team of chocolate advisors while delivering outstanding customer service and contributing to the store's retail plan.

You will drive sales, maintain visual standards, follow health and safety, and act as Lindt brand ambassador, improving knowledge sharing and teamwork. A passion for premium chocolate and a positive, proactive attitude are essential.

Qualifications

• Proven experience within a retail organisation.
• Numerate with good IT skills.
• Strong interpersonal and customer service abilities.
• Motivated self-starter with drive for results.

Responsibilities

• Maximise sales turnover and store profitability to grow the business while following company policies.
• Deliver operational excellence with flawless process execution and audit compliance.
• Provide premium visibility and exceptional customer service as a Lindt brand ambassador.

Skills

Retail experience

Numerate

IT skills

Interpersonal skills

Self-starter

Tools

POS Systems

Job description

A little bit about LindtWe are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.A little bit about LindtWe are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK acrossour Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.We’re also proud of being one of the few “bean-to-bar” chocolate makers in the world, where we control every step of our chocolate production.How you could help us to Enchant the World with ChocolateWe have an exciting opportunity where you could be a part of our incredible team.In this role you will …• Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan• Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day• Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to actionWhere you’ll be basedThis role is based in Livingston Store and is 20 hours per weekKey ResponsibilitiesMaximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward• Use provided business tools, along with good personal judgement, to drive and exceed store salesand profit targets• Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action• Align with line manager on action plans from store performance reviews• Collaborate with store management team on opportunities for key trading periodsDelivering and Developing Operational Excellence• Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store• Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.• Comply with company Health and Safety policy and procedure, and takeassociated actions to ensure a safe working environment for all• Escalate issues to the store management team when necessary in a timely mannerDelivering Outstanding Premium Visibility and Communication with our Customers• Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture• Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice• Maintain monthly visual merchandising plan to company standard• Stay informed of current trends and contribute to weekly Competitor Watch of the local market place• Understand and actively anticipate consumer needs and go the extra mile to delight customersLeading for an Inspiring Place to Work• Take responsibility for developing your own skills and capability and support a learning culture• Collaborate with line manager in order to achieve your own agreed PDP objectives• Participate in monthly 1-2-1s with your Line Manager to guide your own performance• Work with line manager to resolve personal performance issues in a timely manner• Align with line manager on action plans from personal performance reviewsWhat experience you’ll bring• Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer• Proven track record of delivering performance at a high level within a team• Numerate with good analytical and IT skills• A highly motivated self-starter, with a drive for results• Excellent interpersonal skills, able to build relationships internally and externally• An infectious can do attitude – ready to try new things and enthuse everyone you meetBeing yourself every dayWe want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.Living our values everydayAt Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.What you can expect from usIn return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you willreceive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 a year personal development allowance, birthday day off and so much more.