Supervisor

Team17 Digital Limited; Lichfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is looking for a Supervisor in Lichfield to manage a team and ensure service delivery standards are met. The ideal candidate will oversee staff performance, training, and customer relationships while adhering to health and safety policies. This role offers various benefits, including support programs for physical and mental health.

Benefits

Assistance Programme through Health Assured

Wagestream access to earnings

Qualifications

• Experience in managing teams and staff performance.
• Knowledge of Health and Safety policies.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a team of operatives on site to meet service delivery standards.
• Train and develop staff in their roles and responsibilities.
• Develop relationships with customers to meet expectations.

Job description

About The Role

TC Facilities Management is looking for a Supervisor to manage a team working on site. Working alongside the Area Manager, you will provide support to the site, along with training and developing colleagues.

Job Purpose

To manage a team of operatives, ensuring service delivery standards and specifications are met within budget.

Major Accountabilities

• Ensure all staff have the correct uniform and are dressed appropriately to reflect the TC brand.
• Manage the recruitment process for colleagues, ensuring adherence to TC recruitment standards.
• Manage staff performance in consultation with HR, taking actions to develop or improve performance.
• Ensure correct and timely payment of staff, following company payroll requirements.
• Train and induct staff in their roles, standards, TC values, policies, procedures, and guidelines.
• Ensure staff adhere to Health and Safety and COSHH policies and procedures.
• Develop and maintain relationships with customers to meet their expectations within specifications.
• Complete audits accurately and on time, addressing resolution actions within timescales.
• Process all necessary paperwork accurately and on time, obtaining sign-off for completed tasks.
• Ensure cleaning materials and machinery are available, well-maintained, and used safely.
• Ensure all periodic cleans are completed to specifications and signed off by customers.

What do you get from us?
• Assistance Programme through Health Assured – support for physical, mental, and financial health via our ehub and phone.
• Wagestream – Access your earnings as you earn them, track and save, and learn better spending habits.

About Us

A little about us:

• A family-owned business, founded in 1962.
• Turnover over £84 million, employing over 4,000 colleagues.
• Ranked within the top 2% of all cleaning and security providers.
• Our services include Cleaning, Security, Specialist, and FM services.
• Passionate about delivering personable and reliable service.
• We work across multiple industries, including well-known brands. If this sounds great, we look forward to hearing from you.