Supervisor

Bravissimo; Guildford; On-site; Part time

Job summary

Bravissimo, an award-winning retailer, seeks a passionate Supervisor for their Guildford shop. The role includes supporting management, leading a team, and ensuring outstanding customer service. With a permanent 30-hour contract, you will enjoy benefits such as a competitive salary, discounts, and access to training resources.

Benefits

Up to 25 days holiday

50% discount on full priced items

Employer pension contributions up to 6%

Healthcare Cash Plan for you and children

Access to employee support

Long service awards after 5 years'

Qualifications

• Passion for delivering exceptional customer service.
• Confident leader with the ability to motivate team members.
• Open to embracing change and new ideas.

Responsibilities

• Support Store Manager and Assistant Manager in store operations.
• Lead, inspire, and develop the team for success.
• Ensure exceptional customer service experience.

Skills

Leadership

Customer Service

Team Motivation

Creative Thinking

Job description

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30 hour, permanent contract, in our Guildford shop

Starting rate £13.21, moving to £13.40 after passing a 3 month probation

Shop Opening Times:

Monday - Friday 10am - 5.30pm

Saturday 9.30am - 6pm

Sunday 11am - 5pm (and Bank Holidays)

About Bravissimo

Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about!

• Up to 25 days holiday
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6%
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years’ service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

About the Job

As a Supervisor with Bravissimo, you will be an essential part of the store management team. You will support the Store Manager and Assistant Manager in the running of the store, ensuring that every customer has a fantastic experience from the moment they walk in. Your will lead, inspire and develop the team, setting them up for success and ensuring that every customer receives the exceptional customer service that lies at the heart of the Bravissimo experience.

Combining your passion and understanding of our service and products, it is essential that you want to be part of a team that is dedicated to giving our customers fantastic service in a fast-paced, dynamic environment and you should genuinely love going the extra mile to help others. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system.

About You

We are looking for individuals with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident leader, full of enthusiasm with the ability to motivate others to deliver an amazing service. You should also be able to think creatively and be keen to make suggestions to enhance the customer experience even further.

You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset.

Supervisor experience would be advantageous, but what is more important is your ability to really understand our purpose and to be able to make our customers feel amazing. Previous experience in the lingerie sector is not required as full training will be given.

To Apply

To apply for this role, please provide a copy of your CV along with a letter which should include why you would love to work for Bravissimo, why this position excites you and what you could bring to the role, along with your current or most recent salary. You will be prompted to add these at the end of the application process. To apply, please click the ‘Apply Now’ button.

Please note, we do monitor applications as they come in and may close jobs to new applications should we receive enough suitable candidates, so please do apply as soon as you can.

Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Retail and Retail Apparel and Fashion

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