Supervisor

NSL Ltd; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local community services provider seeks a Supervisor to lead a team of Civil Enforcement Officers in Guildford. Responsibilities include daily briefings, handling queries, and ensuring KPIs are met. The ideal candidate is customer-focused and enjoys outdoor work. Benefits include flexible working, training opportunities, and a pension scheme.

Benefits

Flexible Working

Training and Development

Full Uniform provided

Competitive holiday

Enhanced Maternity & Paternity package

Health and Wellbeing access

Employee Discounts

Green Travel schemes

Company Pension Scheme

Death in Service Benefit

Qualifications

• Previous experience in a supervisory/management role.
• A love of working outdoors.
• Ability to work on own initiative.

Responsibilities

• Lead a team of Civil Enforcement Officers.
• Carry out daily briefings.
• Deal with escalated queries from colleagues and the public.
• Track KPIs.
• Patrol public car parks and streets.

Skills

Excellent Communication Skills

Self-motivated

Customer-focused

Ability to work shifts

Microsoft Office experience

Job description

Within this role you will lead a team of Civil Enforcement Officers, carry out daily briefings, deal with escalated queries from both your colleagues and members of the public, and tracking KPIs. On top of this responsibility, you will also be performing the valuable duties carried out by a Civil Enforcement Officer - patrolling public car parks and streets, advising members of the public, and issuing tickets to incorrectly parked vehicles.

In this Supervisor role, you will be the eyes and ears of the local community while supporting your team to continue the essential work that is carried out by Civil Enforcement Officers within the community.

Responsibilities and Requirements

• Previous experience in a supervisory/management role
• Excellent Communication Skills
• To be self-motivated and customer-focused
• A love of working outdoors
• Ability to work shifts
• Ability to work on own initiative
• Experience of working with Microsoft Office

About the Company

Here at NSL, part of Marston Holdings Ltd, we are not just the "parking people"; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.

What We Offer

• Flexible Working: we provide flexible shift patterns helping you to achieve the right work-life balance for you
• Training and Development: top-class learning opportunities giving you the confidence to do a great job and opportunity to grow with the company
• Full Uniform provided
• Leave Benefits: Competitive holiday (including bank holidays) we all deserve to enjoy a break from work
• Family Friendly Benefits: enhanced Maternity & Paternity package (subject to eligibility criteria)
• Health and Wellbeing: full access to our Employee Assistance Programme, Wellbeing Hub and Gym Discounts because your health and wellbeing is important to us
• Employee Perks: enjoy online and in-store discounts and perks from your favourite retail shops, travel and social places
• Reward and Recognition: your efforts won't go unnoticed
• Green Travel: Cycle to Work and Green Car Salary Sacrifice Schemes are available (subject to eligibility) because the environment matters to us
• Company Pension Scheme: we'll help you save for your future
• Death in Service Benefit: providing peace of mind

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.