Supervisor

31 Below; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Free meals

Food discounts

Hotel discounts

Event space perks

Wellbeing support

Exclusive discounts

Apprenticeships

Long service rewards

Enrichment days

Job summary

Coppa Club Marylebone is seeking a motivated Supervisor to lead the floor, supervise staff across shifts and ensure memorable guest experiences, from morning coffees to late-night cocktails.

You will thrive in a fast-paced, guest-focused environment, demonstrating leadership by example and collaborating with management to maintain high standards and smooth operations.

Qualifications

• Passion for guest service and making guests feel valued.
• Natural leader who guides by example and supports the team.
• Thrives in a fast-paced environment and stays composed under pressure.
• Strong problem-solving skills with a proactive mindset.
• Team player with clear, confident communication.

Responsibilities

• Deliver great service to ensure every guest has a memorable experience.
• Lead the team by supervising and supporting staff across shifts.
• Run the floor by assisting with daily operations, cash handling, and guest queries.
• Train and develop staff to grow skills and confidence.
• Maintain standards by keeping the space clean, stylish, and service-ready.
• Communicate clearly by liaising with management and other departments.

Skills

Guest service

Leadership

Communication

Problem-solving

Teamwork

Job description

Supervisor - Coppa Club, Marylebone

Ready to lead the floor and elevate every guest experience? Coppa Club is looking for a motivated, guest-focused Supervisor to help steer our team and keep the vibe flowing. From morning coffees to late-night cocktails, we're all about creating moments that matter—and you'll be right at the heart of it.

We're a neighbourhood café upstairs and a cocktail bar downstairs, serving up bold flavours, warm service, and unforgettable energy. If you've got leadership in your stride and hospitality in your soul, we'd love to meet you.

Why You'll Love Us

• Stream - Track, stream, save & learn with your earnings.
• Free meals when on shift - a selected menu for you to choose from when on your break
• 50% Off Food & Soft Drinks - Across all our brands when you're not on shift, for you and up to 5 others!
• Hotel Discounts - Stay in style at our award-winning hotels.
• Event Space Perks - 50% off private hires.
• Wellbeing Support - Mental health, legal guidance & financial advice.
• Exclusive Discounts - From top UK brands.
• Apprenticeship Programmes - Tailored to your growth.
• Long Service Rewards - such as extra holidays and access to private healthcare.
• Enrichment Days & Events - Because life's more than just work.

Who You Are

• You're passionate about guest service and making people feel special
• You're a natural leader who leads by example and lifts the team
• You thrive in a fast-paced environment and stay cool under pressure
• You've got strong problem-solving skills and a proactive mindset
• You're a team player who communicates clearly and confidently

What You'll Do

• Deliver great service: Ensure every guest has a memorable experience
• Lead the team: Supervise and support staff across shifts
• Run the floor: Assist with daily operations, cash handling, and guest queries
• Train and develop: Help grow team skills and confidence
• Maintain standards: Keep the space clean, stylish, and service-ready
• Communicate clearly: Liaise with management and departments to keep things smooth

At Coppa Club, we're proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.