Supervisor

Young's; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant pub chain in Gloucester is seeking a passionate Supervisor to join their management team. You will lead shifts, motivate staff, and ensure memorable guest experiences. The ideal candidate has supervisory experience and is dedicated to high service standards. This role offers competitive pay, training for management roles, and a supportive team culture.

Benefits

Competitive hourly pay (plus tips)

20% discount across all pubs and hotels

Full training and development pathway

Meals on shift

Supportive team culture

Qualifications

• Proven supervisory experience in the hospitality industry.
• Strong communication skills and team-oriented.
• Ability to handle pressure and maintain service standards.

Responsibilities

• Lead by example and support the team during busy shifts.
• Ensure excellent service at all times.
• Handle guest queries and complaints professionally.
• Train and support new team members.
• Help deliver key KPIs like upselling and table turnover.

Skills

Previous experience in a supervisory or senior FOH role

Strong communicator

Calm under pressure

Organised and hands-on

Passionate about hospitality

Job description

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Located in the vibrant village of Claygate, The Foley is a stylish and lively premium pub known for its warm atmosphere, quality food, and exceptional service. We’re looking for a passionate and confident Supervisor to join our management team and help lead from the front – setting the standard for our team and delivering memorable guest experiences every shift.

About the role:

As a Supervisor at The Foley, you'll support the management team in the day-to-day running of the pub, helping to lead shifts, motivate the team, and keep service smooth, slick, and full of energy. You’ll be hands-on during busy shifts, a go-to for your team, and a key player in driving standards, service, and team development forward.

What you'll be doing:

Leading by example and supporting the team during busy shifts

Running sections, managing the floor or bar, and ensuring excellent service at all times

Handling guest queries and complaints with professionalism and confidence

Training and supporting new team members

Opening and closing the pub, cashing up and completing relevant paperwork

Working closely with management on service standards, sales targets, and team motivation

Helping to deliver key KPIs like upselling, checkbacks, table turnover, and Reputation score growth

What we're looking for:

Previous experience in a supervisory or senior FOH role

Confident, calm and capable under pressure

A strong communicator and team player

Organised and hands-on with a keen eye for detail

Passionate about hospitality and delivering stand-out service

Flexible, reliable, and able to lead with positivity and professionalism

What we offer:

Competitive hourly pay (plus tips)

20% discount across all Young’s pubs and hotels

Full training and clear development pathway towards management

Meals on shift and a fun, supportive team culture

The chance to be part of a standout pub that values high standards and great people