Supervisor

JD Group; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail group is seeking a Supervisor to join their Junior Management team. This role involves providing managerial support, maintaining high customer service levels, and training staff. The ideal candidate will have retail supervisory experience and a passion for developing others while contributing to the store's sales targets. This is an excellent opportunity for career progression within a successful company, offering generous employee benefits.

Benefits

Monthly discretionary bonus schemes

Company discount of 25% off products

Exclusive deals through online benefits platform

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships & accredited qualifications

Discounted Gym memberships

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
• Passionate about retail & hold a good understanding of the latest trends and competitors.
• Previous experience of coaching and mentoring individuals.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring staff service levels.
• Train and develop staff by assisting with new employee induction.

Skills

Customer Service

Team Leadership

Attention to Detail

Job description

Social network you want to login/join with:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities:

As a supervisor, you’ll be doing the following:

Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.

Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPI’s:

Contribute to achieving or exceeding the stores monthly sales target.

Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .

Achieve upselling or cross-selling targets.

Maintain a high Net Promotor Score.

Ensure stock accuracy during store Audits.

Ensure all new colleagues complete mandatory training required .

Skills and Experience :

Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment

Passionate about retail & hold a good understanding of the latest trends and our competitors

Previous experience of coaching and mentoring individuals

Strong attention to detail & ability to maintain high standards on the shop floor

Promote JD Group values to internal and external stakeholders

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

Monthly discretionary bonus schemes

Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)

Health cash plans

Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

Discounted Gym memberships at JD Gyms

Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

Opportunities to volunteer and contribute to JD Foundation

Employer engagement forums to help influence positive change