Supervisor

JD Sports Fashion; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in sports fashion is seeking a Supervisor for their Glasgow location. In this role, you will support the management team, ensuring high customer service standards and driving sales success while overseeing staff and maintaining store presentation. Ideal candidates will possess retail experience and strong communication skills, with opportunities for personal development offered.

Benefits

Staff Discount on JD Group products

Personal development opportunities

Qualifications

• Experience in retail supervision is advantageous.
• Excellent time management and communication skills required.

Responsibilities

• Provide excellent customer service and handle complaints.
• Monitor staff performance to achieve sales targets.
• Maintain visual merchandising standards on the sales floor.

Skills

Time Management

Verbal Communication

Written Communication

Education

Retail Experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

Being part of the store’s Junior Management team , you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

Customer Service

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Customer Service measuring programme.
  
  

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Monitor staff service levels in order to maximise store sales.
• Utilise in-store devices, making sure that the customer is offered the whole product range.
• Use reports to assist you in product placement of key selling lines.
  
  

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times .
• Retail Management experience would be advantageous
• Excellent Time Management skills
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.
  
  

Training & Development

• Encourage personal progression throughout your store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments.
  
  

Role Objectives And KPI’s

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
  
  

Skills And Experience

• Retail Supervisor experience would be advantageous .
• Excellent Time Management skills
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.
  
  

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

Apply Now

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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