Supervisor

Butlin's; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Butlin's seeks an Accommodation & Cleaning Shift Manager to lead cleaning operations across our resort. This role involves managing a team to ensure high cleaning standards and guest satisfaction. Ideal candidates will have extensive management experience, strong problem-solving skills, and the ability to adapt to a dynamic environment.

Qualifications

• Extensive operational knowledge in managing cleaning or soft services team.
• Ability to manage multiple priorities and adapt quickly.
• Experience leading permanent and temporary teams with high standards.

Responsibilities

• Ensure delivery of cleaning standards and manage team performance.
• Conduct quality control checks and lead feedback discussions.
• Oversee onboarding and personnel activities for new team members.

Skills

Operational knowledge

Management

Attention to detail

Communication

Problem-solving

Job description

About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

Leading and monitoring team members who clean our entertainment venues after shows, all toilet facilities across the resorts, moving and resetting venue furniture, and working at heights using industrial cleaning equipment for indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are driving key metrics related to our Clean and Fault Free (CAFF) approach, holding the team accountable to meet standards.

Key Responsibilities

Ensure the delivery of cleaning standards while driving improvements in Guest and Employee NPS. Conduct quality control checks and lead feedback conversations. Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.

This permanent role covers 40 hours per week, 5 days over 7 including weekends, with a mix of early and late shifts from 6am to 5am to cover operating hours.

About You

You will oversee a successful cleaning operation during your shift, ensuring adherence to CAFF standards. Stay informed about NPS scores and proactively improve these scores and reduce guest complaints.

Conduct online quality control checks, analyze reports, and lead feedback discussions. Ensure your team receives necessary training and support.

Manage the implementation of the initial 90-day program for new team members and oversee all personnel activities, including onboarding, PDPs, performance management, and HR processes.

Set clear objectives and PDPs, support team surveys, lead action plans, uphold brand standards, and ensure health and safety regulations are met.

Key Knowledge, Experience & Qualifications

The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with the ability to juggle multiple priorities and adapt quickly. High standards, attention to detail, and experience leading both permanent and temporary teams are essential.

Flexibility, excellent communication skills, and a proactive problem-solving attitude are crucial for success.

About Butlin's

At Butlin's, we're about fun, excitement, and adventure! For over 80 years, we've been delighting guests with family breaks and adult-only events.

Our culture is highly valued—creating smiles, fostering teamwork, and caring for each other. Join us during an exciting time to be part of Butlin's!