Supervisor

Position: Part time Supervisor (16 hours per week).

Location: Samsonite Store, Designer Outlet Cheshire Oaks, Kinsey Rd, Ellesmere Port CH65 9JJ

Availability: Immediately

Job Purpose

The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.

Major Accountabilities:

Store Performance and Analysis:

1. Has awareness of every communication and instruction sent to the store.
2. Is aware of store budget and targets and has a good understanding of KPI's.
3. Reports any information that can contribute to the success of the store.

Customer Service:

1. Applies the 4 mandatory selling standards with each and every customer.
2. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
3. Uses up-to-date technical product knowledge to generate sales.
4. Actively builds customer loyalty and encourages personal trade.
5. Provides outstanding and inspiring service that delights beyond customers' expectations by going the extra mile.
6. Exceeds the company target Mystery Shopping results (75%).
7. Reflects the values of the brand and demonstrates passion for the brand.

Human Resources Management:

1. Assists in training, coaching, motivating, developing, and retaining staff.
2. Assists in developing team spirit.

Stock Management:

1. Assists in managing stock.
2. Ensures correct pricing of products displayed on the shop floor.
3. Minimizes losses to achieve the company shrinkage target below 0.5%.
4. Assists in inputting and planning all stock movement and coordinates with the central retail team.

Operations:

1. Is aware of and applies each authorized company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
2. Completes and maintains all required paperwork meeting the required deadlines.
3. Maintains permanent store cleanliness and appearance to offer a customer-friendly environment.
4. Performs all reasonably relevant duties that are requested by the Store Manager.
5. If applicable, observes specific local requirements relating to the trading environment.
6. Actively participates and attends appropriate training as and when required.

Merchandising, Marketing & Promotions:

1. Maintains store and window presentation and visual merchandising in accordance with defined standards.
2. Has awareness of current promotions.

Communication:

1. Communicates in a clear, polite, courteous, and understandable manner and listens to others.
2. Keeps abreast of local and new market trends, shares this information, and makes recommendations to the Store Manager.
3. Complies with personnel dress code and grooming in line with company policy.
4. Acts as an Ambassador of the Company and of the Company's Brands.

Security:

1. Ensures that any security issues are acted upon where possible and reported to Management.
2. Remains vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping:

1. Maintains high standards at all times within the branch.
2. Ensures that cleaning is carried out daily and looks after all fixtures, fittings, and stock.

Attendance:

1. Reports for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
2. If absent or late, contacts the store at the earliest opportunity to allow for any alternative arrangements to be made.
3. If unable to attend work, speaks DIRECTLY to their Manager by TELEPHONE as soon as possible.
4. Any loss of business time must be made up and discussed with the manager.
5. Attends training courses as directed by Store Manager, arriving at the training venue in a timely manner.
6. Adheres to company attendance policy.

Appearance:

1. Maintains a well-groomed, neat, and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety:

1. Ensures that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
2. Is knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within the store.

Additional Responsibilities:

1. Performs duties of a similar nature as required and directed by Management.

Reporting Line:
The Store Supervisor reports to the Store Manager/the Assistant Store Manager.

Skills Required:

1. Constant standing, bending, frequent lifting of luggage up to 15 kilos.
2. Computer literate.
3. Previous experience in retail.
4. Ability to work under pressure.
5. Team player and motivator.
6. Target driven.
7. Brand sensibility.
8. Flexibility.