Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Daliburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail company is seeking a Store Supervisor for their location in Scotland. The role includes assisting the management in daily operations, optimizing sales through excellent customer service, and training staff. Ideal candidates should have experience in retail and strong leadership skills. This opportunity offers a chance to contribute significantly to the team and improve store performance.

Qualifications

• Experience in a retail environment is beneficial.
• Strong leadership skills to manage and motivate staff.
• Ability to maintain high standards of customer service.

Responsibilities

• Assist the Store Manager/Assistant Manager in daily operations.
• Maximize sales opportunities through excellent customer service.
• Train and develop staff according to company guidelines.
• Ensure compliance with Health and Safety policies.
• Maintain stock levels and visual merchandising standards.

Skills

Customer service

Sales optimization

Staff training

Administration

Health and Safety compliance

Job description

Here at Peacocks we have a fantastic opportunity for a Store Supervisor .

Assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day to day operation of the store, and to deliver excellent customer service through staff training and personal example. Deputise for the Store Manager/Assistant Manager as requested.

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Sales/Profit

1. Assist the Store Manager/Assistant Manager to achieve sales budget and take remedial action to improve sales as necessary.

2. Identify and propose opportunities for further sales development.

3 Assist the Store Manager/Assistant Manager in ensuring staff are consistently aware of sales targets and are motivated to maximise sales opportunities.

4 Maintain Visual Merchandising standards/retail standards and window presentation to maximise sales potential of each range.

5 Assist the Store Manager/Assistant Manager in ensuring sales floor layout reflects Company guidelines and appropriate adjacencies to encourage customer flow around the store and to create sales opportunities.

6 Maintain awareness of costs in line with sales.

Customer Service

7 Personally demonstrate good customer awareness and interaction at all times.

8 Monitor and seek continuous improvements on the level of customer service given to customers.

9 Assist the Store Manager/Assistant Manager in ensuring product knowledge of your staff and yourself is developed and maintained to maximise service standards and ability to sell, including staff awareness of in-store promotional activities.

10 Ensure optimum stock levels are maintained on the sales floor, by deliveries being dealt with promptly and carrying out regular replenishment.

Staff Management

11 Assist in the induction of new staff as per Company procedure as directed by the Store Manager/Assistant Manager.

12 Assist in the training and development of staff in line with Company guidelines, build the team and potentialise individual ability.

13 Assist the Store Manager/Assistant Manager to set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch.

14 Take action to improve and develop one’s own job performance. Ask for performance feedback from line manager, colleagues and team.

Administration

15 Assist the Store Manager/Assistant Manager to ensure all branch administration is completed to Company procedure.

Health and Safety

16 Assist the Store Manager to fulfil obligations to adhere to Company Health and Safety policies and procedures to ensure a safe working/shopping environment. In the absence of Store Management, action any necessary Health and Safety procedures.

Security

17 Ensure there is security awareness in all areas of the store.

18 Ensure that all cash and cash equivalents are kept secure and banked in line with Head Office instructions.

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