Supervisor

Leavetheherdbehind; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant coffee company in London is seeking a Supervisor to lead operations and drive service excellence. Candidates should have a background in hospitality or retail, and flexibility is essential. The role offers competitive pay, rapid career progression, and several employee benefits including bonuses and wellness resources.

Benefits

Weekly cash plan

Employee Assistance Programme

Free coffees and food item on shift

Weekly bonus scheme

High street retailer discounts

Comprehensive wellness app

Qualifications

• Mon-Sun Flexibility required.
• Must be able to start at 5:10 am.
• Background in hospitality or retail preferred.

Responsibilities

• Oversee daily operations and team performance.
• Ensure compliance with standards and maintain cleanliness.
• Teach workflow and customer service excellence.

Skills

Supervisor Experience

Customer Service

Team Leadership

Flexibility

Job description

Hours: 28 Hours Per Week - Full Time

Pay: £12.85 to £13.35 per hour (inclusive of weekly bonus of 50p per hour)

Requirements: Mon-Sun Flexibility, Supervisor Experience, Must be able to start at 5:10 am

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

As our company grows it allows for rapid progression for our team so if you’re looking for a career not just a job; you’re in the right place. We’re looking for spirited team leaders who keep operations running seamlessly while boosting morale and motivation.

What’s in it for you

• Weekly cash plan (money when you need it)
• Employee Assistance Programme for when you need advice
• Rapid career progression and development opportunities
• Free coffees and a free food item on shift
• Weekly bonus scheme (earn up to 50p more per hour)
• Increase your monthly savings with the 5% Boost on Build Pots through Wagestream
• Access to hundreds of high street retailer discounts through Wagestream
• Access to a fully comprehensive wellness app offered as part of our employee assistance programme, including fitness, nutrition, wellbeing and mental health resources

What you’ll be doing

As a supervisor you will be heavily involved in the day to day running of the store, keeping operations running smoothly and driving service excellence. Using your customer-oriented positive attitude to lead your team to success.

• Teach others about efficient workflow, great customer service and company values
• Manage sales expectations, keep wastage low and assist with stock ordering and inventory
• Proactively maintain all compliance standards. Ensure a clean, safe, fully operational coffee station
• Make outstanding coffee products. Show off your latte art, get creative and the team will follow!

What we’re looking for

We’re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast paced and rewarding role.

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.

Leave the herd behind and apply today!