Supervisor

The Dark Horse Camden; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant pub and event venue in Camden is seeking an experienced Supervisor to lead their team and ensure high-quality service across all areas. The ideal candidate should possess strong leadership skills and a passion for creating exceptional guest experiences. As a Supervisor, you will manage daily operations, support your team, and uphold service standards in a fast-paced environment. This role offers a fun workplace with training and growth opportunities.

Benefits

Staff food & drink perks

Service charge & tips

Ongoing training

Inclusive workplace

Responsibilities

• Lead by example and ensure smooth service.
• Support team members to maintain consistency.
• Oversee Front of House and bar operations.
• Engage and handle guest issues professionally.
• Monitor performance and ensure areas are guest-ready.
• Supervise cash handling and financial transactions.
• Coordinate with kitchen and event teams.
• Assist with staff briefings and stock checks.
• Uphold food safety and health procedures.

Skills

Leadership

Problem-solving

Customer service

Teamwork

Flexibility

Job description

Now Hiring – Full Time: Supervisor. The Dark Horse Collective in Camden Market is growing fast. With a buzzing English pub, a lively roof terrace, and a brand-new event space launching this October, we’re looking for an experienced, hands-on Supervisor to help lead our talented team and ensure we deliver consistently brilliant service across all areas.

What We’re Looking For:

• A confident, approachable leader who inspires and motivates the team.
• Previous experience in supervising front of house, bar, or event teams.
• Calm and decisive under pressure, with strong problem-solving skills.
• A team player with high standards and a passion for exceptional guest experiences.
• Flexibility to work evenings, weekends, and support busy event schedules.

Duties & Responsibilities

As a Supervisor, you’ll play a key role in the day-to-day running of our venues, working closely with managers and leading shifts across the pub, terrace, and event space:

• Lead by example, ensuring smooth service and upholding our standards.
• Support and coach team members during shifts to maintain consistency and great guest experiences.
• Oversee Front of House and bar operations, jumping in where needed to keep service seamless.
• Welcome and engage with guests, handling any issues professionally and promptly.
• Monitor floor and bar performance, ensuring areas are clean, stocked, and guest-ready.
• Supervise cash handling, card transactions, and end-of-day reconciliations.
• Coordinate with kitchen, bar, and events teams to keep service running efficiently.
• Assist with staff briefings, shift handovers, stock checks, and closing duties.
• Uphold food safety, responsible alcohol service, and health & safety procedures.

What You’ll Get

• Staff food & drink perks.
• Service charge & tips.
• Ongoing training and real opportunities for progression.
• A fun, inclusive, and fast-paced workplace where high standards and good vibes go hand in hand.

We’re serious about hospitality but believe in having fun while delivering it. If you’re an energetic, people-focused leader who thrives in lively environments and takes pride in building strong teams, we’d love to hear from you.

Apply now and join The Dark Horse Collective – where leadership, teamwork, and great guest experiences come together.

Job Details:

• Experience: Not required
• Languages: English – Advanced
• Employment: Full-time
• Salary: from £13.5 hourly
• Benefits: Tips & Service Charge

About The Dark Horse Camden: Join The Dark Horse Collective in Camden Market! We’re a vibrant pub, rooftop bar & event space built on good vibes, great food, drinks & music. Be part of a passionate team delivering top service and unforgettable experiences every day!