Supervisor

JD GROUP; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company seeks a Supervisor to join their Junior Management team in Edinburgh. The role focuses on delivering exceptional customer service, managing staff performance, and driving sales targets. Ideal candidates will have prior supervisory experience in retail, strong communication skills, and a keen understanding of retail trends.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling services and health advice

Wide range of internal development courses

Discounted gym memberships at JD Gyms

Incremental holiday allowance

Access to apprenticeships and accredited qualifications (England only)

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail environment.
• Strong communication skills.
• Passionate about retail and current trends.

Responsibilities

• Deliver excellent customer service and manage staff appearance.
• Drive sales targets and analyze product placement.
• Train and develop staff, ensuring completion of training assessments.

Skills

Supervisory Experience

Communication Skills

Attention to Detail

Retail Knowledge

Job description

Role overview:

Being part of the store’s Junior Management team,youwill provide managerial support and help maintainand improve the levels of customer service throughout your section. You will provide assistancein the supervision of all staff while maintainingthe standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basisas instructed by Store Management.

Responsibilities:

• As a supervisor, you’llbe doing the following:

• Deliver excellent customer serviceby addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Drive and exceed sales targetsby monitoring staff service levels, utilizingin-store devices to offer the full product range, and analysing reports for effective product placement.

• Maintain high visual merchandising standardsby using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Train and develop staffby assistingwith new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectivesand KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure stock accuracy during store Audits.

• Ensure all new colleagues complete mandatory training required.

Skills and Experience:

• Previoussupervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment

• Passionate about retail & hold a good understanding of the latest trends and our competitors

• Previousexperience of coaching and mentoring individuals

• Strong communicationskills

• Strong attention to detail & ability to maintainhigh standardson the shop floor

• Promote JD Group values to internal and external stakeholders
• Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes

• Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance