Supervisor

TFG London; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail brand is seeking a Supervisor in Chester to oversee store operations and enhance customer service excellence. You will be responsible for providing a first-class shopping experience, engaging with customers, and helping to achieve commercial objectives. The ideal candidate should possess strong communication skills and adaptability, with a passion for customer service. Full training and support will be provided to ensure your success in the role.

Qualifications

• Engaging with customers and providing a high-quality service.
• Reliable and motivated to fulfill the role.
• Excellent communication skills in a customer-facing environment.

Responsibilities

• Greet and assist customers in a professional manner.
• Maintain branch profitability and promote brand objectives.
• Ensure smooth daily operations of the store.

Skills

Customer service excellence

Communication skills

Adaptability

Commercial awareness

Job description

Overview

Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store. As a Supervisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.

Responsibilities

• Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
• Working in partnership with the instore team in delivering an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives
• Maintaining a commercial approach to role and operations, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
• Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
• As a Supervisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools you need to succeed in your role within your store. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
• Distinct, directional and considered design

Company and Diversity

Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality.

TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.