Supervisor

Smiggle Ltd; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A playful retail company is seeking a Supervisor in Chester to work alongside the Store Manager to enhance store performance and deliver exceptional customer experiences. Responsibilities include managing team development, supporting sales targets, and ensuring effective stock control. This position offers opportunities for progression, generous employee perks, and a vibrant work culture.

Benefits

50% store discount

28+ days paid holiday

Pension scheme

Referral program

Internal training opportunities

Qualifications

• Proven customer service skills and dedication to enhancing guest experiences.
• Experience in a retail environment, preferably in a supervisory role.
• Ability to lead and inspire a team to achieve sales targets.

Responsibilities

• Support the induction of new Sales Assistant team members.
• Assist the Store Manager in developing team performance.
• Lead daily briefings and manage stock control functions.

Skills

Customer service

Sales skills

Team leadership

Multitasking

Product knowledge

Job description

Overview

As a Supervisor you will work alongside the Store manager to maximise store performance whilst delivering exceptional customer experiences, boost sales and provide guidance to all team members in a fast-paced, hands-on environment; all while playing with the products - approaching every day with an attitude of fun!

Our Culture is as clear as our name! We're all about joy, friendliness, and fun. We celebrate unique personalities and individuality. Embark on an exciting journey as a Supervisor and become a Smiggler.

Responsibilities

• Support the induction of new Sales Assistant team members
• Work alongside the Store Manager to support the team's individual development and team performance
• Assist the Store Manager to develop the sales skills, product knowledge and motivation of the store team to achieve store and individual targets including brand KPI's
• Hold daily briefing sessions and share individual sales targets and focuses on the Store Manager's absences or when required
• Lead by example and provide a genuine and unique experience with every customer
• Ensure all Visual Merchandising briefs reflect the company and brand expectations
• Effectively manage the stock control function within the store, conduct stocktake preparation, conduct daily line counts and participate in stocktake

Benefits

• Climb the Ladder: Genuine progression and internal training opportunities are within reach - your career can thrive here.
• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural multitasker who is ambitious, resourceful and inspiring the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.
• Someone who is looking for opportunities to always learn more.
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank. Retail therapy anyone?
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation: because we believe in the importance of work-life balance.