Supervisor

JD Group; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer is seeking a Supervisor to join their Junior Management team in Cheltenham. The role involves enhancing customer service, driving sales, and overseeing staff training while maintaining high standards on the shop floor. The ideal candidate will have a strong background in retail, supervisory experience, and a passion for customer service.

Benefits

Monthly discretionary bonus schemes

25% company discount

Access to TELUS Health services

Health cash plans

Internal development courses

Discounted gym memberships at JD Gyms

Volunteer opportunities through JD Foundation

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail with understanding of trends.
• Experience in mentoring and training staff.

Responsibilities

• Deliver excellent customer service and address inquiries.
• Drive sales targets and monitor staff service levels.
• Train and develop staff, overseeing their training assessments.

Skills

Customer service

Team leadership

Coaching

Attention to detail

Retail trends

Job description

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Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising staff and uphold shop floor standards. Additionally, you will handle certain managerial tasks as directed by Store Management.

Responsibilities:

As a supervisor, you will:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards through engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal growth, and overseeing training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of current trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong attention to detail and high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits include:

• Monthly discretionary bonus schemes.
• 25% company discount on many products in-store and online.
• Exclusive deals and discounts through TELUS Health platform.
• Access to counselling, digital health, and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships with nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives.
• Volunteer opportunities through JD Foundation.