Supervisor

JD GROUP; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Junior Management team member to enhance customer service and support staff. Responsibilities include driving sales, maintaining shop standards, and training new employees. This role promises growth opportunities, fostering a dynamic team atmosphere and ethical retail practices.

Benefits

Monthly discretionary bonus schemes

25% company discount in-store and online

Exclusive deals via TELUS Health platform

Access to counselling and well-being advice

Health cash plans

Internal development courses

Apprenticeship opportunities

Discounted gym memberships

Colleague networks and support initiatives

Volunteer opportunities with JD Foundation

Incremental holiday allowance

Qualifications

• Previous supervisory or Team Leader experience in retail.
• Passionate about retail with knowledge of trends.
• Ability to coach, mentor, and train staff.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring service levels.
• Train and develop staff, overseeing mandatory training completion.

Skills

Supervisory experience

Customer service

Coaching and mentoring

Strong communication

Attention to detail

Promoting company values

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising staff while maintaining shop floor standards and handle managerial processes as instructed by Store Management.

Responsibilities:

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Attention to detail and ability to maintain high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' efforts and offer these benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% in-store and online across various brands.
• Exclusive deals and discounts via TELUS Health platform.
• Access to counselling, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives.
• Volunteer opportunities with JD Foundation.
• Employer engagement forums for positive change.
• Incremental holiday allowance.