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Supervisor

The White Company

Cambridge

On-site

GBP 25,000 - 32,000

Full time

5 days ago

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Job summary

A leading retail company is looking for a Supervisor in Cambridge who will be responsible for supervising the team, enhancing customer service, and ensuring store standards. The role includes driving sales, managing customer queries, and supporting staff development, all while embodying the company’s values.

Benefits

50% discount on products

23 days holiday rising to 25 during service

Volunteer Day with a charity of your choice

Discretionary bonus scheme

Discounts across wellbeing and lifestyle

Automatic enrolment into pension scheme

Life assurance plan after probation

Social events throughout the year

Qualifications

Passionate individual dedicated to customer service.
Experience in supervising teams and driving sales.
Understanding of store operations and procedures.

Responsibilities

Supervise team to enhance customer experience and achieve sales targets.
Handle customer queries and complaints efficiently.
Ensure store presentation reflects the brand image.

Skills

Leadership

Customer Service

Team Supervision

Sales Optimization

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Our Role

You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.

You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.

What you'll be doing

Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.

50% discount on our products,
23 days holiday rising to 25 during service,
A Volunteer Day with a charity of your choice,
In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
Automatic enrolment into the Group Personal Pension scheme,
Following successful probationary completion, you’ll be covered by our life assurance plan,
Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail

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