Supervisor

Bubble Citea; Bromley; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Bubble Citea as a Supervisor, where you'll be part of a vibrant bubble tea brand committed to high-quality service and team culture. You’ll support the Store Manager in maintaining excellent customer experiences, ensuring product and team quality while enjoying career growth opportunities and staff perks. We are looking for a dynamic individual who thrives in a fast-paced environment and values teamwork.

Benefits

Free bubble tea drink during breaks

Staff discount on bubble tea drinks

Career progression opportunities

Training to ensure quick team integration

Qualifications

• Ideally have experience in a high sales-focused culture.
• Be legally eligible to work in the UK.
• An energetic person with positive thinking.

Responsibilities

• Contribute to teamwork by managing customer relationships.
• Lead team members to maintain store cleanliness.
• Ensure product quality and service standards are met.

Skills

Customer service

Teamwork

Problem-solving

Job description

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BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a Family environment within the workplace is one of our key values, so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!

OUR MISSION

Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.

WE ARE LOOKING FOR

• Supervisor (Minimum 25/30 hours per week)

YOU WILL

• Be part of a support network working alongside the Store Manager
• Contribute to a teamwork environment by helping in problem-solving, customer relationships, and product quality
• Ensure product quality and customer service are met company standard
• Lead team members to maintain the cleanliness and upkeep of our kiosks
• Protect employees and customers by providing a safe and clean store environment
• Ensure operate efficiently and effectively by bubble baristas to accomplish daily duties
• Be responsible for protecting the store assets by following procedures for safety, stock handling, security, maintenance, and cash handling
• Remain calm & observant during busy periods or under unforeseeable situations and deploy the team members to ensure best customer experiences
• Manage and create content for the TikTok
• Complete the reasonable tasks that assigned by the company

YOU ARE

• Ideally have experience in driving a high sales-focused culture in fast-paced food/beverage industry
• Be able to work flexible hours, including evenings, weekends or holidays
• Legally eligible to work in the UK
• An energetic person with positive thinking, with a ‘can do’ attitude
• Maintain regular and consistent attendance and punctuality
• Willing to learn new skills and share your knowledge with our customers & the team

WE WILL

• Amazing opportunities for career progression
• Treat you a free bubble tea drink on breaks during the shift
• Offer you staff discount scheme on our lovely bubble tea drinks
• Provide you with great training to ensure you fit into the team as quickly as possible
• Strive to provide numerous opportunities to help your grow while being a part of BUBBLE CITEA