Supervisor

Michael Kors; Bicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading global fashion brand seeks a Sales Supervisor for their Bicester store. This role focuses on leading a dynamic team, ensuring exceptional customer service, and achieving sales goals in a fast-paced environment. Successful candidates will combine retail management experience with a passion for customer engagement and performance excellence.

Qualifications

• Relevant proven retail and management experience with a fast-paced retailer.
• Technology proficient, knowledgeable in driving sales.
• Proficiency in Retail Math and KPIs.

Responsibilities

• Inspire and coach the store team to achieve performance and accountability.
• Lead exceptional customer experiences to enhance loyalty.
• Handle daily management challenges and ensure store operations align with brand standards.

Skills

Retail Management

Customer Experience

Sales Analysis

Team Leadership

Technology Proficiency

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

—

The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.

Major Responsibilities include but are not limited to:

People

Inspire, lead and coach the store team to create a culture of performance delivery and accountability

Support the Management Team in training and developing the store team as well as onboarding new joiners

Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador

Ensure image and grooming standards are aligned with brand policy

Practice and role model the company behaviors, ensuring effective use of the behavior toolkit

Service

Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping

Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channels

Proactively manage client database and utilize information to increase sales

Maintain floor presence and lead by example through elevated customer experience and Service

Leading

Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest

Meet and exceed sales goals holding self and team accountable for the results

Analyze reports, and develop action plans to ensure expectations are met or exceeded

Track and communicate business results and opportunities, driving sales and product knowledge

Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively

Operations

Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards

Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with SM, ASM and LPRM

Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies

Ensure all the Company Communication Platforms are used effectively and relevant actions taken.

Technology Proficiency: Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement

Job Requirements:

• Relevant proven retail and management experience with a fast-paced retailer

• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.

• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism

• Proficiency in Retail Math, KPIs and Microsoft Office

• Fluent English

We are an Equal Opportunity Employer M/D/F/V

—

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V