Supervisor

JD GROUP; Alnwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

JD Group is seeking a dedicated Supervisor to join its retail team in Alnwick. You will play a vital role in delivering exceptional customer service, training staff, and ensuring high visual merchandising standards while meeting sales targets. If you have strong leadership skills and a passion for retail, we want to hear from you!

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling services and well-being advice

Health cash plans

Access to internal development courses

Discounted gym memberships

Opportunities to volunteer for JD Foundation

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail & hold a good understanding of the latest trends and our competitors.
• Previous experience of coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail & ability to maintain high standards on the shop floor.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring staff service levels.
• Maintain high visual merchandising standards.
• Train and develop staff by assisting with new employee induction.
• Contribute to achieving or exceeding the stores monthly sales target.

Skills

Supervisory or Team Leader experience

Retail Passion

Coaching and mentoring ability

Strong communication skills

Attention to detail

Job description

Role overview:

Being part of the store’s Junior Management team,youwill provide managerial support and help maintainand improve the levels of customer service throughout your section. You will provide assistancein the supervision of all staff while maintainingthe standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basisas instructed by Store Management.

Responsibilities:

• As a supervisor, you’llbe doing the following:

• Deliver excellent customer serviceby addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Drive and exceed sales targetsby monitoring staff service levels, utilizingin-store devices to offer the full product range, and analysing reports for effective product placement.

• Maintain high visual merchandising standardsby using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Train and develop staffby assistingwith new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectivesand KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure stock accuracy during store Audits.

• Ensure all new colleagues complete mandatory training required.

Skills and Experience:

• Previoussupervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment

• Passionate about retail & hold a good understanding of the latest trends and our competitors

• Previousexperience of coaching and mentoring individuals

• Strong communicationskills

• Strong attention to detail & ability to maintainhigh standardson the shop floor

• Promote JD Group values to internal and external stakeholders
• Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes

• Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to counselling services, digital healthand well-being advice through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance