Supervisor

THE WHITE COMPANY; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join The White Company as a Supervisor, dedicated to delivering exceptional customer service while leading and motivating the team. You will manage store operations, ensure brand standards are met, and drive sales in a dynamic retail environment. You’ll enjoy a variety of benefits including a generous employee discount and holiday allowance.

Benefits

50% discount on products

23 days holiday, rising to 25

Volunteer Day with a charity

Discretionary bonus scheme

Perkplace Benefits Platform

Automatic enrolment into pension scheme

Life assurance coverage post-probation

Social events throughout the year

Qualifications

• Passionate about customer service and team supervision.
• Experience in retail or similar supervisory roles.

Responsibilities

• Supervise the team to optimize customer experience.
• Handle customer queries and complaints efficiently.
• Perform cash handling and administrative procedures.

Skills

Team Leadership

Customer Service

Sales Optimization

Job description

Our Role

You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image.

You will naturally bring our PRIDE values to life, leading everyone in the team to bring their best every day and be the first point of contact in the absence of higher store management.

What you'll be doing

• Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
• Supervise the training, development, and motivation of staff to achieve the highest possible levels of customer service and performance
• Ensure that the team handles all customer queries and complaints in a timely and efficient manner
• Oversee store presentation, including cleanliness, visual display, and merchandising, reflecting the brand standards
• Perform administrative procedures such as till transactions, cashing up, staff discount purchases, etc.
• Hold keys to the store, open and close the store, complete relevant checklists, and manage cash handling
• Drive sales on the shop floor in the absence of senior management, optimising sales and customer service at all times

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value employees who go the extra mile; we reward this with great benefits and competitive salaries.

• 50% discount on our products
• 23 days holiday, rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary
• Perkplace Benefits Platform – offering discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Post-probation, life assurance coverage
• Social events such as Christmas parties throughout the year

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities.

We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy starts at recruitment and continues through all employment aspects.

We invite you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for the future of people and our planet, integrating this ethos into everything we do.