Supervisor

JD Sports Fashion; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading omni-channel retailer is looking for a Junior Management team member to provide managerial support in customer service at their Aberdeen store. The ideal candidate will have supervisory experience in retail, strong communication skills, and a passion for the latest retail trends. Responsibilities include driving sales targets, training staff, and maintaining high visual standards. The role also offers a range of benefits including a monthly bonus and staff discounts.

Benefits

Monthly discretionary bonus schemes

25% discount on products

Access to digital health and well-being advice

Wide range of internal development courses

Discounted gym memberships

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail and current trends.
• Strong communication and attention to detail.

Responsibilities

• Deliver excellent customer service and address complaints.
• Drive and exceed sales targets and monitor staff levels.
• Maintain high visual merchandising standards.
• Train and develop staff through induction and assessments.

Skills

Supervisory experience in retail

Understanding of retail trends

Coaching and mentoring

Communication skills

Attention to detail

Job description

Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role overview

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPI’s

Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required.

Skills and Experience

• Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and mentoring individuals
• Strong communication skills
• Strong attention to detail & ability to maintain high standards on the shop floor
• Promote JD Group values to internal and external stakeholders

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health) and access to counselling services, digital health and well-being advice
• Health cash plans
• Wide range of internal development courses and access to apprenticeships & accredited qualifications
• Discounted Gym memberships at JD Gyms
• Access to colleague networks and opportunities to volunteer with JD Foundation
• Employer engagement forums to influence positive change
• Incremental Holiday Allowance