Supervisor

The-White-Company; Aberdeen City; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

50% discount on products

23 days holiday rising to 25

Volunteer Day with a charity

Discretionary bonus scheme

Perkplace Benefits Platform

Group Personal Pension scheme

Life assurance after probation

Social events around Christmas

Job summary

The White Company is seeking a Supervisor to provide visible leadership on the shop floor, guiding the team to deliver warm, brand-led customer experiences and strong daily performance. You translate priorities into action and support others to perform consistently, building confidence in people leadership and decision-making.

This role represents progression from delivering results yourself to helping others succeed, while upholding brand standards and presentation across the store floor.

Qualifications

• Proven experience in retail or a service-led environment.
• Ability to inspire others through warmth and clear communication.
• Confident and proactive with a solution-focused mindset.
• Well organised, efficient, and attentive to detail.
• Motivated to develop leadership and commercial skills.

Responsibilities

• Lead by example on the shop floor with warm, brand-led customer experiences.
• Support colleagues to build confidence in conversations and drive conversion.
• Use feedback to spot risks to service and act quickly.
• Encourage data capture and relationship-building in daily service.
• Handle customer queries with empathy, escalating when needed.
• Maintain service standards and ensure customers feel welcomed.
• Champion brand values, inclusivity, and presentation on the floor.
• Guide and support team members during shifts with clear priorities.
• Provide coaching and feedback to build confidence and capability.
• Support onboarding and training of new starters.
• Share knowledge to foster a positive training culture.
• Celebrate successes and develop opportunities within the team.
• Be a trusted link between the team and management.
• Remain calm during busy trading periods.
• Support daily trading priorities and floor coverage.
• Review KPIs and use observations to focus the team.
• Support promotions, replenishment, and visual actions.
• Maintain housekeeping, presentation, and compliance.
• Balance tasks with delivering excellent in-store service.
• Escalate issues clearly to store management.
• Share customer insights to inform store action plans.
• Champion the digital experience in store and seamless multi-channel service.

Skills

Proven experience in retail or service

Inspiring leadership and people skills

Confident and proactive

Organised and detail-oriented

Motivated to develop leadership and商业

Job description

Our Role

As a Supervisor, you provide visible leadership on the shop floor, supporting the team to deliver excellent customer experiences and strong day-to-day performance. You act as a key link between the team and management, helping translate priorities into action.

This role represents progression from delivering results yourself to supporting others to perform consistently, building confidence in people leadership and decision-making.

What you’ll be doing

• Customer and Brand Experience

  • Lead by example in delivering warm, personal, and brand-led customer experiences.
  • Support colleagues to build confidence in customer conversations, make product recommendations and drive conversion.
  • Use customer feedback and observation to spot risks to service and act quickly.
  • Help encourage data capture and relationship-building as part of everyday service.
  • Handle customer queries with empathy and professionalism, escalating where appropriate.
  • Use your presence on the floor to maintain service standards and ensure customers feel welcomed, supported, and valued.
  • Champion brand values on the shop floor, creating an environment where inclusivity, care, and pride in presentation are evident in every interaction.

  People and Culture: Supporting the Team

  • Guide and support team members during shifts, setting clear expectations and priorities.
  • Provide in-the-moment coaching and feedback to build confidence and capability.
  • Support onboarding and training of new starters, reinforcing brand and service standards.
  • Contribute to a positive training culture by sharing knowledge and best practice.
  • Celebrate successes, identify development opportunities, and help cultivate a positive, inclusive team culture.
  • Act as a trusted point of support between the team and management, stepping up when required.
  • Act as a calm, reliable presence during busy or pressured trading periods.

  Operational and Commercial Excellence: Improving Performance

  • Support daily trading priorities, floor coverage, and task completion.
  • Review basic sales KPIs such as conversion, ATV, and UPT. And use observations as part of daily routines, helping the team focus on what matters most.
  • Support promotions, Visual Focus actions, and replenishment activity.
  • Maintain high standards of housekeeping, visual presentation, and operational compliance.
  • Balance completing operational tasks with maintaining excellent service on the shop floor.
  • Escalate issues, risks, or opportunities clearly to store management.
  • Support management by sharing customer insights and contributing to store action plans.
  • Champion the digital experience in store, using technology to deliver seamless, multi-channel service.

About You

• Proven experience in retail or a service-led environment, with exposure to supporting or guiding others.
• Passionate about people, with the ability to inspire through warmth, communication, and example.
• Confident and proactive, with a solution-focused approach to challenges.
• Well organised, efficient, and attentive to detail.
• Motivated to develop leadership and commercial skills.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.

• 50% discount on our products,
• 23 days holiday rising to 25 during service,
• A Volunteer Day with a charity of your choice,
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
• Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
• Automatic enrolment into the Group Personal Pension scheme,
• Following successful probationary completion, you’ll be covered by our life assurance plan,
• Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.