Superstore Team Leader

Barnardo's; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading charity organization is seeking a Superstore Team Leader in York. The candidate will manage store operations, lead a team, and ensure exceptional customer service. This part-time, permanent role involves workforce training and maintaining store standards. Ideal for individuals with retail management experience, strong people skills, and a commitment to community service.

Qualifications

• Proven experience in retail management or similar roles.
• Strong interpersonal skills to engage with diverse individuals.
• Ability to manage financial procedures accurately.

Responsibilities

• Ensure stock availability and maintain store presentation standards.
• Train and develop staff and volunteers.
• Ensure compliance with financial and security procedures.
• Provide excellent customer service to increase sales.

Skills

Customer service

People management

Sales generation

Financial handling

Basic IT skills

Job description

Overview

We have an exciting opportunity for a passionate Superstore Team Leader to join Barnardo's on a Part Time, Permanent Basis.

Responsibilities

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

Location

Location: Unit 14, Monks Cross Shopping Park, Monks Cross Dr, Huntington, York, Yorkshire, United Kingdom, YO32 9GX

Working Pattern

As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.