Superstore Team Leader

Barnardos; Ilford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading charity retailer in Ilford is seeking an experienced individual to join their store development team. The role requires excellent customer service, organizational skills, and the ability to lead a team. You will be responsible for maximizing sales and creating a welcoming environment. Besides competitive training and development opportunities, the role includes flexible working arrangements and generous leave options.

Benefits

26 days annual leave plus bank holidays

Flexible working arrangements

Pension with matched contributions

Employee assistance program

Discounts and cashback options

Qualifications

• Proven experience in a customer-facing role.
• Ability to inspire and lead a team effectively.
• Strong focus on sales and profit maximization.

Responsibilities

• Maximize sales and profit in store.
• Ensure high standards of presentation and customer service.
• Support store manager in leading the team.

Skills

Customer service

Excellent communication

Organizational skills

Leadership

Job description

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Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's, we believe in children. The funds we raise in store support the most vulnerable children and young people in the UK. Now's your chance to play your part in the exciting new store development team. As well as maximising sales and profit in store, you'll also ensure the highest standards of presentation and customer service – your goal will be to make your store the best in town, for customers to visit and colleagues to work in.

You will be an experienced people person; creative and resourceful, able to generate customer, donor, and colleague loyalty. You'll need to be well-organised with excellent communication skills to support your store manager in leading a team of colleagues to maximise sales, profit, and meet store targets.

In return, you will work for one of the UK's largest charity retailers with benefits, including full training and development, promotion prospects, pension, and other benefits.

Generating the money we need to make children's lives better is a truly fulfilling role. If you'd like to use your talent to make a positive difference, we would love to hear from you!

The full job description and person profile are available below. Please read these before applying to ensure the role matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, successful candidates will be asked to consent to a Basic criminal records check.

Please note, due to high application volume, this advert might close before the displayed closing date. We recommend applying as soon as possible.

Interview Date: If specified, this will be the only interview date. Please check this before applying.

At Barnardo's, we believe in children—regardless of who they are, what they have done, or what they have been through. Please read about our values via the link below. You will be asked questions about them during the recruitment process.

Barnardo's is committed to a diverse and inclusive workforce. Our commitment to Equality, Diversity, and Inclusion (EDI) is reflected in our values and practices. We encourage applications from candidates from Black, Asian, and Minoritised Ethnic Communities, LGBT+ candidates, and Disabled candidates.

Benefits include:

1. Creating equality of opportunity and supporting work-life balance with flexible working arrangements.
2. 26 days annual leave plus bank holidays, increasing after 5 years of service.
3. Option to buy up to 5 additional days via HolidayPlus.
4. Family-friendly leave options including maternity, paternity, and adoption leave, plus additional family leave.
5. Service-related sick pay from day 1.
6. Access to a Group Personal Pension with a 4% or 6% matched contribution.
7. Death in service cover of 4x annual earnings.
8. Interest-free season ticket loans.
9. Discounts and cashback on high street shops, cinemas, gyms, parks, holidays, and more via our Benefit Portal.
10. Option to purchase a health cash plan for dental, glasses, therapy, etc.
11. Free 24/7 employee assistance program.
12. Access to Barnardo's Corporate University.