Superstore Supervisor - Abbey Wood

St. Peters Hospice; Bristol; On-site; GBP 25,000 - 27,000; Full time

Job summary

A local charity organization in Bristol is seeking a Retail Superstore Supervisor to support the team in achieving sales and performance targets. The role involves delivering excellent customer service and promoting the hospice's values. Candidates should have retail and leadership experience, strong communication skills, and a proactive approach. This permanent position offers a competitive salary and the chance to make a real difference in the community.

Qualifications

• At least 12 months of leadership experience in retail.
• Strong numeracy skills and commercial awareness.
• Proactive, flexible, and organised approach.

Responsibilities

• Support the Shop Manager in achieving sales targets.
• Deliver excellent customer service and maintain shop standards.
• Drive commercial decisions using data.

Skills

Retail experience

Leadership experience

Commercial awareness

Excellent communication

Customer service abilities

Team leadership

Tools

MS Office

Retail systems

Teams

Job description

We are looking for someone to join the team as a RetailSuperstore Supervisorin our Abbey Wood Superstore.

Are you someone who thrives in a fast-paced retail environment, passionate about charity, and ready to take the next step in your career? If you’re organised, proactive, and love leading a team to success, we’d love to hear from you!

This is a fantastic opportunity for someone who is commercially minded, hands-on, and driven to make a real difference. You’ll be part of a dynamic team working for one of Bristol’s most cherished charities, helping to generate vital income through our retail operations.

The details:

• Working 37.5 hours, 5 in 7 days
• Salary: £25,633 - £26,620per annum, dependent on experience
• Permanent position

Key responsibilities:

• Support the Shop Manager and Assistant Manager in leading the team to achieve sales and performance targets
• Deliver excellent customer service and maintain high shop standards
• Deputise for the Manager when required, using initiative and sound judgement
• Drive commercial decisions using data and retail systems
• Recruit, train and retain a multi-skilled team of volunteers
• Ensure compliance with health & safety, gift aid, and operational procedures
• Promote the hospice’s values and build relationships within the local community

What we are looking for:

• Retail experience and at least 12 months of leadership experience
• Commercial awareness and strong numeracy skills
• Excellent communication, customer service, and team leadership abilities
• Confidence using MS Office, Teams, and retail systems
• A proactive, flexible, and organised approach
• A genuine interest in charity retail and second-hand goods
• Ability to work independently and collaboratively

We know the 'perfect candidate' might not tick every box, so if you're excited about this role and have most of the skills or experience we're looking for, please apply — you could be just who we need!

Due to the nature of the work, this role is exempt from the ROA and requires a Disclosure and Barring Service check.