Supermarket Assistant, Team Leader Nights

John Lewis Partnership; Newton Mearns; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading employee-owned business in the UK as a Team Leader at Waitrose & Partners. In this role, you will ensure exceptional customer service, support operational excellence, and lead the team to deliver high standards. With opportunities for career development and a range of attractive benefits, you'll enjoy a fulfilling experience while contributing to a positive shopping environment.

Benefits

Staff discount

Subsidised food

Discounts at local restaurants

Subsidised learning

Access to Partnership hotels

Qualifications

• Experience in a customer-facing selling or service environment.

Responsibilities

• Support shop Leadership teams in delivering operational and service excellence.
• Advise and serve customers while managing stock and transactions.
• Engage and motivate Partners to meet daily operational requirements.

Skills

Customer service experience

Job description

About the role: To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business.

Duties & Responsibilities:

Due to the nature of this role, all applicants are required to be over the age of 18.

The role of the Team Leader is to support shop Leadership teams in delivering operational and service excellence by engaging, motivating, and leading Partners to meet daily operational requirements. This involves advising and serving customers, moving and replenishing stock, carrying out housekeeping activities, and handling cash and card transactions according to set procedures. You and your Partners may be expected to work in any area of the branch to support the wider team as required and to maintain the necessary business dress and hygiene standards.

Waitrose & Partners is about enriched experiences for our people and customers. We want you to enjoy your work, share your passion for food, and be trained, respected, and rewarded with a share in the profits. We seek someone who keeps up to date on food and drink trends, knows our products, takes pride in their work, and maintains high standards on the shop floor to ensure a positive shopping experience for customers.

We invite applicants who wish to develop their careers with Waitrose and take on supervisory responsibilities within the relevant department after successful training.

Desired Experience, Skills & Qualifications:

• Experience in a customer-facing selling or service environment

Additional Information:

• Enjoy our benefits package including staff discount, subsidised food, discounts at local restaurants, subsidised learning, and access to Partnership hotels.
• Applicants should be able to fully commit to the working hours and contract duration.
• Vacancies may close early if high volumes of applications are received.

About The Partnership:

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world through innovation, quality, and service. As Partners, we share ownership and responsibility, contributing to our success while treating everyone with kindness and respect. We embrace differences and foster an environment where everyone can thrive.

Important points to note:

• Roles may require pre-employment vetting, including DBS checks and financial probity checks.
• Apply early, as vacancies can close quickly.
• We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts; discuss options with the hiring manager during the interview.