Supermarket Assistant, Team Leader Nights

Waitrose & Partners; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Team Leader for its Waitrose shop in Banbury. In this full-time role, you will enhance customer loyalty and drive sales by effectively managing team performance and supporting retail operations. Ideal candidates will have strong leadership and people skills, along with a passion for delivering excellent customer service.

Qualifications

• Experience in a customer-facing role.
• Understanding of retail operations and commercial success strategies.
• Strong people and leadership skills.

Responsibilities

• Support the shop's management team with managerial tasks.
• Fulfill online customer orders for delivery.
• Drive shop performance with ideas for continuous improvement.

Skills

People Skills

Leadership

Stakeholder Management

Customer Service

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Leader within one of our Waitrose shops, you'll help create a memorable experience for our customers by providing the Partner-led service and passion for food that set us apart. Your dedication to assisting both customers and Partners will enhance the reputation of the Waitrose brand, encouraging customer loyalty and supporting sales and profit growth.

Note: Due to working time regulations, applicants must be 18 years or over to apply.

Additional pay details: You will receive a shift premium for hours worked between 22:00 and 06:00, paid at the role's minimum pay rate.

Key Responsibilities

• Supporting the shop's management team with managerial tasks and collaborating across departments to meet customer demand.
• Ensuring Partners operate safely and legally.
• Fulfilling online customer orders for delivery.
• Replenishing stock to maintain full shelves and proper product placement.
• Supporting team members in various tasks including checkout support, managing Click & Collect orders, and fulfilling customer requests.
• Driving shop performance with ideas for continuous improvement.
• Minimizing wastage through product due diligence and markdowns.
• Maintaining a safe and tidy work environment.

Essential Skills and Experience

• Strong people and leadership skills.
• Understanding of retail operations and commercial success strategies.
• Experience in a customer-facing role.
• Good stakeholder management skills with third parties and the Partnership.

Desirable Skills and Experience

• Duty Manager Training (for internal Partners).

This is a full-time role (37.5 hours per week) across seven nights, including evenings and weekends, between 21:00 and 07:00.

The Partnership

We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversification. As Partners, we share ownership, responsibility, and rewards, working together with kindness and respect to create an inclusive environment where everyone can thrive. We believe in embracing differences and growing individually and collectively.

Important Points:

• Some roles may require pre-employment vetting, including DBS checks and financial probity checks, with details provided during recruitment.
• Apply early, as vacancies may close if we receive high application volumes.
• We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss options during your interview.