Supermarket Assistant, Team Leader

John Lewis Partnership; West Timperley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Team Leader for their Waitrose shops. In this role, you will provide exceptional service, manage shop operations, and drive sales. Ideal candidates will possess strong leadership, customer service experience, and a solid understanding of retail dynamics. Flexible working arrangements are supported. Join us in making a difference through passionate service.

Qualifications

• Good people and leadership skills.
• Understanding of retail and commercial success.
• Experience in a customer-facing role.

Responsibilities

• Support management team with various tasks.
• Fulfill online orders for delivery to customers.
• Drive shop's commercial performance.

Skills

People skills

Leadership

Stakeholder management

Understanding of retail

Customer-facing experience

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers.

Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the things running efficiently and productively. Responsibilities include:

• Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping directly to customers' doors.
• Stock replenishment - ensuring shelves remain as full as possible and products are in the right place at the right time for customers.
• Supporting the wider shop team when needed, including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
• Being proactive in driving the shop's commercial performance and suggesting continuous improvements.
• Reducing wastage by following product due diligence and markdowns for items nearing their sell-by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Good people and leadership skills.
• Understanding of retail and how to maximize commercial success.
• Experience in a customer-facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Desirable skills/experience you may have

• Duty Manager Training (Internal Partners only).

Varied hours of work across seven days, including early starts, late finishes, evenings, and weekends between 06:00-23:30.

The partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us.

We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to price, quality, and service excellence in John Lewis and passionate food service in Waitrose.

As Partners, we share ownership and responsibilities, contributing to our success and working together through all circumstances, always treating everyone with kindness and respect.

We embrace our differences and aim to create an environment where everyone can thrive and grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles require pre-employment vetting, including DBS checks for successful candidates. You will be informed during the recruitment process and encouraged to complete any necessary documents promptly.
• Vacancies can close early if high application volumes are received, so we recommend applying promptly.
• We support flexible working arrangements like flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.