Supermarket Assistant, Customer Delivery Driver

Waitrose & Partners; Ponteland; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK employee-owned business is seeking a Customer Delivery Driver to deliver quality products to customers. Responsibilities include checking delivery routes, preparing the van, and providing exceptional customer service. Ideal candidates will have a valid UK driving license and strong customer service skills. This role offers a flexible working arrangement with a 2-week rotation schedule.

Qualifications

• Must have a valid UK driving license with no more than 6 points.
• Strong customer service skills required.
• Must handle physical tasks like lifting and moving.

Responsibilities

• Check delivery routes and prepare the van for deliveries.
• Represent the Waitrose brand with excellent customer service.
• Assist customers with their shopping.

Skills

Strong customer service skills

Ability to handle physical tasks

Education

Valid UK manual driving license (Category B)

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. When you're not out on the road, you'll support the team with daily tasks like stock replenishment and housekeeping, contributing to the efficient and friendly running of the shop.

Note: You must be 18 years or older to work in this role.

Key Responsibilities

• Start your day in store, checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
• Complete vehicle safety checks, maintaining road compliance and safety standards.
• Represent the Waitrose brand on the road, prioritizing excellent customer service.
• Assist customers with shopping and build rapport based on trust and service.
• Support the shop team with general shopkeeping tasks when needed.

Essential skills/experience

• Valid UK manual driving license (Category B) with no more than 6 points.
• Strong customer service skills.
• Ability to handle physical tasks like lifting crates, walking up stairs, and moving cages.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are a plus, but training will be provided.

Work schedule: 2-week rotation, 22.25 hours per week. Week 1: Mon, Tue, Fri; Week 2: Sun, Mon, Tue, between 05:00 and 22:00. This is a relief driver role working in branch as needed.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute our voices, and foster an environment where everyone can thrive. We believe in kindness, respect, and creating a sense of belonging.

Important notes:

• Some roles require pre-employment vetting, including DBS checks. You’ll be informed if this applies and encouraged to complete the process promptly.
• Apply early as vacancies may close quickly due to high interest.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.