Supermarket Assistant, Customer Delivery Driver

Waitrose & Partners; Newark on Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is looking for Customer Delivery Drivers committed to delivering quality service. You will start in-store, prepare for deliveries, and ensure high customer satisfaction. The role demands a valid driving license and strong customer service skills. Enjoy varied part-time hours in an inclusive and progressive work environment.

Qualifications

• Valid B-Category UK driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to cope with physical tasks.

Responsibilities

• Loading and preparing van for deliveries.
• Completing vehicle safety checks.
• Delivering excellent customer service on the road.
• Supporting the shop team with general tasks.

Skills

Customer service

Time management

Physical fitness

IT literacy

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Note: You need to be 18 years or older to work in this role.

Key Responsibilities

• Start your day in store and be responsible for:
• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together for efficient delivery to customers.
• Completing vehicle safety checks, maintaining road compliance, health and safety standards.
• Representing the Waitrose brand on the road with excellent customer service as your priority.
• Helping customers with their shopping and building rapport based on trust and service.
• Supporting the wider shop team with general shopkeeping tasks when required.

Essential skills/experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to cope with physical tasks (e.g., lifting crates, moving cages).
• Ability to work independently, self-motivated, adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are a plus.

Varied part-time hours across seven days, including early mornings, late evenings, and weekends, between 06:00-22:30.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world and are committed to being brilliant at retail, innovating and diversifying continuously.

As Partners, we share ownership, contribute to our success, and treat everyone with kindness and respect. We foster an inclusive environment where everyone can thrive and grow both individually and collectively.

We make a difference, and we all own it.

Important points to note

• Some roles require pre-employment vetting, including DBS checks, which will be explained during recruitment. Completing these quickly is encouraged to avoid delays.
• Vacancies may close early if high application numbers are received.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.