Supermarket Assistant

John Lewis Partnership; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading company as a Supermarket Assistant in Newbury, where you'll be vital in ensuring excellent customer service. Your role includes stock management and fulfilling online orders, contributing significantly to the Waitrose brand. The position offers competitive pay and flexible schedules within a supportive team environment, making it ideal for individuals with a passion for retail and customer service.

Qualifications

• Experience in a customer-facing role is welcomed.
• Knowledge of food and drink trends is a plus.

Responsibilities

• Assist with stock replenishment and maintaining shelves.
• Fulfill online customer orders for delivery.
• Manage click & collect orders and support checkout when needed.

Skills

Communication skills

Job description

ABOUT THE ROLE

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with — passionate Partners serving food lovers!

Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:

• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell-by dates.
• Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Experience of working in a customer-facing role is welcomed.
• Up-to-date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8066939

Closing Date: July 19, 2025

Pay: £12.40 Hourly

Contract Type: Permanent

Hours of Work: Varied hours of part-time work to include early starts, late finishes, and weekends, including 06:00 starts and 22:00 finishes

Job Level: Partnership Level 10

Where You'll Be Working: Newbury (Waitrose & Partners), Oxford Road, Newbury, Berkshire, RG14 1NB

ABOUT THE PARTNERSHIP

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviors and treating everyone with kindness and respect.

We all own making the Partnership a place where we belong, embracing our differences and creating an environment to thrive. Growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, including DBS checks. If required, you’ll be informed during the recruitment process. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying promptly, as vacancies can close early if we receive a high number of applications.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this further with the hiring manager during your interview.