Supermarket Assistant

Waitrose & Partners; Melksham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join John Lewis Partnership as a Supermarket Assistant and provide exceptional customer service while supporting shopkeeping tasks. You'll play a crucial role in maintaining operational efficiency and customer trust, working full-time hours across varied shifts. The position offers a chance to contribute to a renowned employee-owned business committed to quality and service.

Qualifications

• Strong communication skills required for teamwork and customer interaction.

Responsibilities

• Stock replenishment to ensure shelves are full.
• Fulfilling online customer orders for delivery.
• Maintaining a safe and tidy working environment.

Skills

Effective communication

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with. Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand, encouraging their trust and loyalty for a lifetime.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

Alongside great customer service, your role will involve various shopkeeping tasks to keep the operation efficient and productive. Responsibilities include:

• Stock replenishment to ensure shelves are full and products are correctly placed for customers.
• Fulfilling online customer orders for delivery.
• Reducing wastage through product due diligence and markdowns on near-expiry items.
• Supporting the wider shop team, including checkout support, managing Click & Collect, and fulfilling customer orders.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience

• Effective communication skills for teamwork and customer interaction.

Desirable skills/experience

• Experience in a customer-facing role.
• Interest and knowledge of food and drink trends.
• Flexible approach to support the branch as needed.

Varied hours of full-time work (37.5 hours per week) across seven days, including late evenings, nights, and weekends between 15:00 - 23:45.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

We embrace our differences, fostering an environment where everyone can thrive and be themselves. Together, we grow individually and collectively, making a difference as Partners.

Important points to note

Some roles may require pre-employment vetting, including DBS checks and financial probity assessments, which will be communicated during recruitment. We encourage quick completion of any required documents to avoid delays.

We recommend applying promptly as vacancies may close early due to high interest. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts; discuss these options with the hiring manager during your interview.