Supermarket Assistant

Waitrose & Partners; Faringdon; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a leading UK employee-owned business as a Supermarket Assistant at Waitrose. You'll be instrumental in delivering exceptional customer service while managing stock and online orders. This role offers a chance to work in a collaborative environment focused on quality and community.

Qualifications

• Must be 18 years or older to apply.
• Experience in a customer-facing role is welcomed.
• Interest in food and drink trends is desirable.

Responsibilities

• Ensure shelves are stocked and products are properly positioned.
• Prepare online orders for delivery.
• Reduce wastage by managing shortages and markdowns.
• Support the team in checkout operations and Click & Collect.
• Maintain a safe and tidy working environment.

Skills

Communication skills

Job description

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Due to working time regulations, applicants must be 18 years or over to apply.

In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell-by dates.
• Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Communication skills to enable you to work effectively as part of a team and with our customers.

Desirable skills/experience you may have

• Experience of working in a customer-facing role is welcomed.
• Up-to-date knowledge and strong interest in food and drink trends.
• Flexible approach to ensure the support of the whole branch.

About The Partnership

We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and its rewards. We use our voices to contribute to our success, working together through good and challenging times, holding true to our behaviors and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong—embracing our differences and creating an environment where we're free to be ourselves and thrive. Growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, which may include DBS checks for successful candidates. You'll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents quickly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying as soon as possible as vacancies can close early if we see a high number of applicants.

We support flexible working to promote a good work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this further with the hiring manager during your interview.