Supermarket Assistant

Waitrose & Partners; Fareham, Southampton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a dynamic team as a Supermarket Assistant where your passion for food and customer service will shine. In this role, you'll play a crucial part in ensuring our shelves are stocked and ready for customers, fulfilling online orders, and maintaining a tidy shopping environment. As part of the largest employee-owned business in the UK, you will contribute to an inclusive culture that values innovation and quality. This is an exciting opportunity to make a real difference in the lives of food lovers while working in a supportive and flexible environment.

Qualifications

• Strong communication skills for teamwork and customer interaction.

Responsibilities

• Ensure shelves are stocked and products are available for customers.
• Fulfill online orders for delivery to customers' homes.
• Support checkout and manage Click & Collect orders.

Skills

Effective communication skills

Job description

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers! Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Due to working time regulations, applicants must be 18 years or over to apply.

Key Responsibilities

1. Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
2. Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
3. Reducing wastage by following product due diligence and markdowns for items reaching their sell-by dates.
4. Supporting the wider shop team with tasks such as checkout assistance, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
5. Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

• Effective communication skills to work well as part of a team and with customers.

Desirable skills/experience you may have

• Experience in a customer-facing role.
• Knowledge and interest in food and drink trends.
• Flexible approach to support the whole branch.

About The Partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, working together to build a better, inclusive environment where everyone can thrive. We focus on innovation, quality, and service, always striving to be brilliant at retail.

We believe in embracing our differences, creating a respectful environment, and growing both individually and collectively. As Partners, we all make a difference, and we own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks and financial probity checks, which will be explained during recruitment. Applying early is advised as vacancies may close early due to high interest.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences during the interview.