Supermarket Assistant

John Lewis Partnership; Chipping Sodbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Supermarket Assistant, where your passion for food and exceptional service will shine. You'll play a vital role in ensuring our shelves are stocked, fulfilling online orders, and maintaining a welcoming environment for customers. As part of a large employee-owned business, you’ll contribute to a culture of kindness and respect, making a real difference in the community. This is an exciting opportunity to be part of a team that values your input and offers flexible working arrangements to suit your lifestyle.

Qualifications

• Strong communication skills to effectively engage with customers.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Ensure stock replenishment for a seamless customer experience.
• Fulfill online orders and manage Click & Collect services.

Skills

Effective communication skills

Customer service experience

Knowledge of food and drink trends

Job description

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers!

Your drive to go the extra mile will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep the operation running efficiently and productively. Responsibilities include:

1. Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
2. Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
3. Reducing wastage by following product due diligence and markdowns to those reaching their sell-by dates.
4. Working with the wider shop team to support when needed including checkout support, managing Click & Collect orders, fulfilling on-demand customer orders, and more.
5. Maintaining a safe and tidy working environment with general shopkeeping tasks.

Essential skills/experience you'll need

- Effective communication skills to work as part of a team and with customers.

Desirable skills/experience you may have

- Experience in a customer-facing role is welcomed.

- Up-to-date knowledge and strong interest in food and drink trends.

- Flexible approach to support the whole branch.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. There’s never been a more exciting time to join us as we innovate, adapt, and diversify.

We’re committed to being brilliant at retail, maintaining price, quality, and service excellence in John Lewis and passionately serving food-lovers in Waitrose. As Partners, we share ownership and responsibility for our success, working together through good and challenging times, with kindness and respect.

We aim to create an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. You’ll be informed during the recruitment process and encouraged to complete any vetting documents promptly. DBS checks will be conducted by a registered third-party body, and financial probity checks may also be required for certain roles.

We recommend applying promptly as vacancies can close early due to high application volumes.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.