Supermarket and Retail Outlets Manager

inploi; Scotland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading holiday park in Scotland is seeking a Retail Revenue Manager to lead a vibrant team. You will enhance guest experiences and drive performance across various retail outlets. The ideal candidate has experience in retail management, strong leadership, and excellent customer service skills. This full-time role offers an attractive salary, annual bonus possibilities, and team perks including discounts on dining and holidays.

Benefits

Annual bonus opportunity

On-site accommodation (subject to availability)

Up to 50% off on-park dining

Discounts on Haven Holidays and in-store purchases

Free access to facilities

Qualifications

• Proven experience in retail management roles.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and support the team for excellent service.
• Ensure top-tier guest satisfaction.
• Monitor performance and conduct reviews.
• Manage scheduling, budgets, and resources.
• Ensure compliance with safety regulations.
• Resolve operational issues promptly.
• Support training and development.

Skills

Leadership

Communication Skills

Customer Service

Problem-solving

Budget Management

Job description

Join our team at Seton Sands Holiday Park set in the scenic Scottish countryside close to the beach and only half an hour away from Edinburgh.

Links Road, Port Seton, East Lothian Scotland EH32 0QF GBR

Job DetailsPosition: Retail Revenue Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Retail Revenue Manager, where you’ll make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets.

As the Retail Revenue Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll be the driving force behind exceptional guest experiences across our supermarket, gift shops, and vending outlets, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements
- Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.

What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.