Summer Student Services Manager

EF Education First Gruppe; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job description

EF Oxford Brookes Summer School is looking for an energetic, empathetic, and highly organized Student Services Manager to join our summer 2025 team.

This role is at the heart of our summer school experience, ensuring students feel welcomed, supported, and engaged throughout their stay.

• Fixed-term contract from June/July – August 2025
• Live-in position with accommodation and full board provided at no extra cost

If you’re passionate about customer service, team leadership, and working in an international setting, we’d love to hear from you!

Responsibilities

• Lead the student services team to ensure outstanding customer support
• Manage and support the centre’s temporary summer staff
• Oversee student welfare, providing guidance and support as needed
• Coordinate arrivals, departures, and campus logistics
• Manage student queries and concerns with empathy and efficiency
• Work closely with all departments to enhance the student experience
• Organize and support campus events and activities
• Ensure that quality targets are being delivered whilst taking key decisions to move the programme forward
• Organise and check that the evaluations and feedback forms are being completed on a weekly basis by students

Requirements

• Strong leadership skills with some management/team leading experience required
• Commitment to the highest level of customer service
• Sociable and fun disposition with the ability to motivate and energise others
• Financial and business acumen
• English fluency and excellent communication skills
• Able to work independently
• Ability to work and thrive under pressure
• Clear background check and two references
• Right to work in the UK at commencement of employment
• This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.