Summer Customer Support Coordinator

EF Education First Gruppe; Bournemouth; On-site; GBP 20,000 - 30,000; Full time

Job description

EF Bournemouth is looking for enthusiastic and customer-focused individuals to join our Customer Support Team for summer 2025.

In this role, you’ll ensure the smooth running of the Customer Support department, providing excellent service to students and staff in a vibrant and international summer school. From handling inquiries to supporting daily operations, you’ll play a key role in creating a positive student experience.

Full-time (5–6 days per week) or Part-time
Roles available from June 2nd – August 8th

Flexible start dates & potential for extension post summer

If you’re energetic, student-oriented, and love working in multicultural environments, we’d love to hear from you!

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• To ensure that administration of the school is run smoothly and effectively in all areas of student experience, welfare, internships, and visas
• To maintain EF policies, regulations, and Golden Rules
• To ensure the highest level of Customer Service throughout the school
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To ensure excellent welfare provision in the school
• To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently

Requirements

• Highly motivated, energetic, positive
• Confident with IT
• Highly organised with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• Experience with 13-18 year olds (preferable but not essential)
• All offers are subject to a clear enhanced DBS check and two references
• Right to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Accommodation provided if necessary (in return for extra residence duties)

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.