Subsidence Desk Technician

JR United Kingdom; Portsmouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading claims management company is seeking an experienced Subsidence Desk Technician for its Portsmouth office. This role involves managing subsidence claims, ensuring high-quality communication, and providing excellent service to clients. The company offers a hybrid working environment, a competitive salary, and substantial benefits including generous leave and a contributory pension.

Benefits

Discretionary company bonus

25 days annual leave, increasing with service

5% Contributory Pension

Private Health Care

Additional days off for birthday

Career development opportunities

Qualifications

• Previous experience in a similar role handling difficult conversations.
• Effective communication skills, both written and verbal.
• Self-sufficient and self-motivated with strong administrative abilities.

Responsibilities

• Provide support to the Subsidence Team and conduct triage calls.
• Prepare and complete reports within SLAs while maintaining communication standards.
• Process claims according to Insurers' standards and proactively manage progress.

Skills

Communication

Problem Solving

Administration

Attention to Detail

Education

Cert CII

Cert CILA

BDMA or similar

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Social network you want to login/join with:

Subsidence Desk Technician, portsmouth, hampshire

col-narrow-left

Client:

GHG Solutions Ltd

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

col-wide

Job Description:

Excellent opportunity for an experienced Subsidence Desk Technician to join a high quality Claims Management business, to develop and grow the team.

GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well-established and highly successful organisation. We also offer career development with full exam and study support. You'll initially be based in our Head Office in Southampton, and following probation the opportunity of hybrid home/office working.

What will you be responsible for:

• Provide support with the Subsidence Team and wider divisions
• Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
• Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
• Report preparation and completion within the agreed SLA’s, maintaining high standards of communication, both internally and externally
• Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
• Reviewing of claims, amendments and updating within our claims system
• Respond positively to varying client requirements and changes in the wider business environment

What we need from you:

• Previous experience in a similar industry / role, handling difficult conversations
• Cert CII and/or Cert CILA, BDMA or similar
• Effective written and verbal communication skills with an ability to articulate complex issues
• Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
• Good technical and problem-solving skills with an eye for identifying solutions
• Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.
• Effective time management skills and the ability to manage own workload with minimal supervision
• Quality driven – high levels of attention to detail

What we offer you in return:

• Discretionary company bonus
• A hybrid working structure that supports your work/life balance.
• 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
• Additional day off for your birthday
• 5 % Contributory Pension
• Private Health Care
• Death in Service
• Long service Awards
• EAP
• Enhanced maternity, adoption, paternity and sick pay
• Electric Vehicle scheme (after induction)
• Cycle to work scheme
• GP Access 24/7
• Career development and progression opportunities
• We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.